Ch 7 Speaking Informally Informal communication giving and

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Ch. 7 Speaking Informally

Ch. 7 Speaking Informally

Informal communication – giving and receiving messages in casual, person-to-person interactions, rather than in

Informal communication – giving and receiving messages in casual, person-to-person interactions, rather than in structured situations such as speeches or debates

Practical communicationdirect, useful, and goaloriented Social communicationfriendly, cordial, and enjoyable

Practical communicationdirect, useful, and goaloriented Social communicationfriendly, cordial, and enjoyable

Directions instructions for finding a particular place

Directions instructions for finding a particular place

Giving directions: directions 1. Give directions fluently 2. Select simplest route 3. Give in

Giving directions: directions 1. Give directions fluently 2. Select simplest route 3. Give in a series of logical steps 4. Use visual terms 5. Consider drawing map 6. Repeat if necessary

Receiving directions: directions 1. Ask clearly 2. Listen carefully 3. Repeat the directions back

Receiving directions: directions 1. Ask clearly 2. Listen carefully 3. Repeat the directions back 4. Thank the person

Social call – call made for personal reasons

Social call – call made for personal reasons

Business call made to a company or organization to request information or help, to

Business call made to a company or organization to request information or help, to make a complaint, or to take care of some other business matter

Introduction – to present one person to another

Introduction – to present one person to another

Order of names – the order in which people are introduced

Order of names – the order in which people are introduced

According to tradition, you should first state the name of the person is: is

According to tradition, you should first state the name of the person is: is 1. Higher in achievement or status 2. Who is older 3. If 1&2 don’t apply, the person most familiar to you

Conversation-the Conversation informal exchange of thoughts and feelings by two people

Conversation-the Conversation informal exchange of thoughts and feelings by two people

Open questions – must be answered with an explanation Closed questions – can be

Open questions – must be answered with an explanation Closed questions – can be answered with a yes or no Follow-up questions – relates to the subject matter of an earlier question

Paraphrasing- stating in your own words what someone else has said

Paraphrasing- stating in your own words what someone else has said

Disagreement – a difference of opinion among two or more people

Disagreement – a difference of opinion among two or more people

Problem-solving method: method 1. Identify the problem 2. Determine the nature and causes 3.

Problem-solving method: method 1. Identify the problem 2. Determine the nature and causes 3. Talk about possible ways to solve the problem 4. Select the best way

Discussion talking through a problem by following the problemsolving method

Discussion talking through a problem by following the problemsolving method

Constructive feedback –evaluating a problem to negotiate a solution

Constructive feedback –evaluating a problem to negotiate a solution