GIVING AND RECEIVING FEEDBACK All in the Context

GIVING AND RECEIVING FEEDBACK All in the Context of Making Good Scouting Even Better

THE GIVING

The Ten Commandments of GIVING FEEDBACK 1. 2. 3. 4. 5. Be CLEAR Be POSITIVE Be SPECIFIC Be DESCRIPTIVE Be APPROPRIATE 6. Be the OWNER 7. Be focused on BEHAVIOR 8. Refer to the CHANGEABLE 9. Be AWARE of body language 10. Be “ADVICELESS”

1. Be CLEAR • Exactly what do you want to say? • Practice saying it. • Say it simply.

2. Be POSITIVE • Emphasis on what is right • BUT be candid • Attitude, attitude (the tone)

3. Be SPECIFIC • Avoid generalities • Exactly what was observed • Pronoun references are clear

4. Be DESCRIPTIVE • Describe without being evaluative • Describe observed, not the emotional impact • Be careful of word choice

5. Be APPROPRIATE • • • Age? Situation? Gender? Place? Timely?

6. Be the OWNER • The “I statement” thing • Hiding behind a “We” or a “You”

7. Be focused on BEHAVIOR • What one DOES • No control over what one thinks • Get Feedback about your Feedback

8. Refer to the CHANGEABLE • Dream the impossible • Expect the possible

9. Be AWARE of Non-Verbal • • Body language Stronger message than words Learn more about Watch yours/Observe others

10. Be “ADVICE-LESS” • Advice may not be the solution • Help focus on understanding • The solution lies within

THE RECEIVING

The Ten Commandments of RECEIVING FEEDBACK 1. RELAX and BREATHE 2. LISTEN 3. Concentrate on the CONCRETE 4. ASK for feedback 5. OWN the feedback 6. Ask QUESTIONS 7. Notice GENERALITIES 8. Request ASSISTANCE 9. Learn NONVERBAL CLUES 10. THINK before action

1. RELAX and BREATHE • Try to • Self-explanatory

2. LISTEN • Both ears • Whole mind

3. Concentrate on the CONCRETE • Emotions have a place, but not FIRST PLACE • Tangible/workable/measurable

4. ASK for Feedback • • Informally From many (360 o) Use the Information

5. OWN the Feedback • The “I statement” thing again • Hiding behind a “We” or a “You” again

6. Ask QUESTIONS • • Stick to the topic of the feedback Ask without nagging Ask with minimum emotion Ask with improvement in mind

7. Notice GENERALITIES • “all, ” “never, ” “always, ” “sometimes, ” etc. • Beg more specificity

8. Request ASSISTANCE • On going • Clearer idea of expectations • Clearer idea of own position

9. Learn NON-VERBAL CLUES • • Body language Stronger message than words Learn more about Watch yours/Observe others

10. THINK before action • Sulking, stonewalling, withdrawing = childish • Act upon the feedback or not--your choice • Your actions affect others

A Gift A gift given is a gift given. Once given, it’s literally out of your hands. A gift received is a gift received. Once received, it’s yours. Do with it as you will, but thank the giver. LC

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