IAL 3307 Ground Service Management Introduction to the

IAL 3307 Ground Service Management Introduction to the course

Welcome to the class • IAC 2207 Ground Service Management • Credits 3 (3 -0 -6) • 3 hrs lecture-0 hrs practice-6 hrs self study • Lecturers : Mr. Theppaluk Komolvanij Asst. Prof. Kunnapat Kankaew

TQF 3: When finished this course, you’ll be… – Able to understand the Ground service management and operation. – Able to understand the Terminology, idiom, and Airport City Code related to Flight Operation, Cargo Operation, and Catering Operation. – Able to analyze the type of services to provide to passengers. – Able to communicate and handle the ground service efficiently. – Able to demonstrate working as a team in a professional manner. – Able to demonstrate relevant morals in the organization and in daily life.

What are you going to study about? • Other Airline Guide (OAG), Airline Guide, and IATA manual, tickets and ticket acceptance, miscellaneous charges orders, credit cards, endorsement, fraud, passenger handling service, baggage, dangerous goods for passenger handling staff, check-in procedure, boarding and arrival: gate procedure and problem special passenger handling procedure, delay handling, and handling difficult situations and disruptive passengers, IATA Global Distribution System.

Rules and Regulations • Respect to yourself and to each other • Being HONEST at all times/things you do • All students MUST attend the class more than 80% (3 times missing without properly reason, please contact at One. Stop Service to Withdraw) • All students MUST apply to the uniform standard rules and regulations all times in University

Learning Outcome • Ethics and morals (Attendance, Punctuality, Honesty, Conscience, etc. ) 10% • In-class Quizzes 10% • Individual Presentation 10% • Group Presentation 20% • Mid-term Exam 20% • Final Exam 30% TOTAL 100%

Any Questions?

References • http: //2. bp. blogspot. com/7 NTm. GUkzxfs/VBYo. Qg. Izey. I/AAAAGJI/399 sv. ECm 5 d 8/s 1 600/questions. gif