HIGH LEVEL PROCESS OVERVIEW SIPOC SIPOC This is
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HIGH LEVEL PROCESS OVERVIEW SIPOC
SIPOC This is a single page summary containing details of the Suppliers, Inputs, Processes, Outputs and Customers for the process. It is also used to establish the current performance and to state what your goal performance should be along with outlining initial theories on what causes variation.
High Level Process Overview Destination/ type of holiday Transport method Make bookings Make arrangements for time away Pack Enjoy
How to Flowchart the Process • Flowchart the process from left to right from the first to last steps (blue). • Record process stages (from SIPOC) above relevant process steps (red). • Record any quality concerns / issues below the process step (yellow). • State the resources used for tasks above their process step (green).
The Benefits of Process Mapping • Helps build a shared picture of the process • Clearly shows how the work is done now and who does it • Can uncover duplication of effort, delays, omissions and unnecessary steps • Can be used to explain the process to new employees and others • Allows us to compare the actual process against the ideal
Process mapping – Things to think about • Which roles perform each action? • What other resources are involved? • What information needs to be supplied / produced? • What issues / problems are experienced? • How can we measure the effectiveness of the process steps?
