HELPING GOVERNMENT SERVE THE PEOPLE Maximus Our Company

HELPING GOVERNMENT ® SERVE THE PEOPLE Maximus: Our Company, Our Mission, and Our Business Case for Hiring Students with Diverse Abilities Presenters: Rebecca Soto, Manager, Disability Recruitment Dave Ong, Senior Director, Talent Acquisition

Established, Conflict-free Partner to Government Delivering conflict-free services to government at all levels – federal, state, and local Contributing to improved outcomes for citizens and higher levels of productivity and accountability for government-sponsored programs Offering a citizen-centric approach that enables people around the globe to successfully engage with their governments Independent, publicly traded company (NYSE: MMS), with a healthy balance sheet Founded in Employees worldwide Annual revenue (FY 19) 1975 35 K+ $2. 9 B 2 | Maximus: Corporate Overview Presentation

100+ Contracts with Contact Center Components United States (35 States + D. C. ) Nationwide 1 Arkansas 3 Kansas 3 New York Census Bureau Questionnaire Arizona Louisiana North Carolina 3 3 1 Assistance 2020 Federal Health Insurance 8 California 6 Maryland 1 Ohio Marketplace • Contact Center Operations 4 Colorado 1 Massachusetts 1 Oklahoma • Eligibility Appeals 1 Delaware 3 Michigan 3 Pennsylvania Federal Benefit Appeals reading about Utah’s unique Medicaid expansion proposal, healthcare costs, Federal how. Student the feds are Loan Debt 3 District of Columbia 3 Minnesota 3 South Carolina Management applying robotic process automation (RPA), President Trump’s executive order on artificial Missouri Tennessee 4 Floridaintelligence, and 2 veterans 8 to to Work Program receiving access health records on their. Ticket phones. Tax Credit and Employer 5 Georgia 1 Mississippi 4 Texas Services 1 Idaho 2 Nebraska 1 Vermont 3 Illinois 1 New Hampshire 3 Virginia 1 Indiana 2 New Jersey 1 West Virginia 4 Iowa 1 New Mexico 2 Wyoming 3 | Maximus: Corporate Overview Presentation

Health Services Overview Our Core Services ü ü ü Eligibility & Enrollment Modernization Long-term Care and Disability Assessments Provider Screening, Enrollment & Credentialing Multilingual Customer Contact Centers Outreach & Education Program Administration & Consulting Programs & Areas We Support ü Medicaid & Children’s Health Insurance Program (CHIP) ü Medicare ü Long-Term Services & Supports ü Federal and State Health Insurance Exchanges ü Health Insurance British Columbia ü U. K. Health Assessment Advisory Service 4 | Maximus: Corporate Overview Presentation 1 out of 2 1. 5 M+ Medicaid managed care beneficiaries served by Maximus Assessments completed on average in the U. S. & U. K. annually Our Key Solutions Enhanced Eligibility Verification Health Savings Account Administration Medicaid Work Requirements

Human Services Overview Program Management Outsourcing Who We Are ü We help governments transform public policy goals into tangible results ü Our focus is on cost-effective service delivery, program operations that achieve results, and increased performance and accountability Key Differentiators 5 | Maximus: Corporate Overview Presentation Workforce Services Child Support Our Core Services Eligibility & Assessment Services ü Best practices and innovations gleaned over 40+ years ü Deep subject-matter knowledge ü Extensive experience operating programs of varying sizes and complexity ü A skilled combination of people, processes and technology Our Areas of Expertise Technology & Software Services Case Management Contact Centers Administrative Support Services Consulting Benefits & Eligibility Assessment Services Lifeline Program Modernization Consulting Higher Education & Financial Services

Child Support / Benefits & Eligibility Assessment Services Projects 16 11 6 4 3 4 2 2 1 New Hire Reporting & Employer Services AR, AZ, CO, DE, IL, KY, LA, MD, MI, MN, MO, NE, OH, PA, TX, WY Foster Care SSI CA (4), DE, FL, IA, MD, NE, SC, WI Comprehensive Operations Management NC, TN (5) Voluntary Paternity Acknowledgement KY, LA, NJ, OH Customer Service / Call Center KS, MI, MO Adult SSI CA, MD, MN, NY Specialized Services IL, MO National Medical Support Notice GA, TX Child Welfare Eligibility FL, WI Financial Institution Data Match MN (2) Lifeline CA 6 | Maximus: Corporate Overview Presentation • Collected more than $7. 4 billion in child support since we began operations • During the past year, we: ü Leveraged $13. 9 million in federal SSI/SSDI benefits, reducing the financial burden on state and local governments ü Helped 778, 000+ children receive support ü Successfully advocated for 1, 695 individuals to receive SSI/SSDI benefits ü Achieved a cost-effectiveness ratio of 13. 5: 1 across Maximus-operated child support programs — out-performing the top stateoperated program by more than 24%

The country’s largest citizen engagement provider Manages 44 M+ interactions per year for just 1 customer Facilitates secure, timely and accurate tax returns for filers Helps students and new grads manage student loan debt Tracks, analyzes and stores weather data from space Answers questions about the Census, secures Census data Helps seniors get answers about their Medicare coverage Helps workers comp programs work for everyone Makes workforce data accessible and secure Manages a contact center to answer public health queries 7 | Maximus: Corporate Overview Presentation

Experience that Spans Borders and Cultures Australia • Nationwide provider of employment services • Health assessments and support Canada • e. Health platform used in 8 provinces • British Columbia: integrated services contact center, health and pharmacy benefits, employment services, and child support Italy • Employment and training services Saudi Arabia • Employment and disability employment services Singapore • Employment Services for mid-career professionals • Prison to work employment services Sweden • Employment services United Kingdom • Employment and disability employment services • Health and disability assessments • Occupational health | technology-enabled health and wellbeing services United States • 14 federal departments and agencies • State and local programs in all 50 states • Medicaid eligibility & enrollment, Census 2020 and COVID-19 contact centers and other contact centers, disability assessment, child support, employment services and other social services and government services 8 | Maximus: Corporate Overview Presentation

The Maximus business case for disability (beginning in June of 2017) Increasing pressure from Federal Gov’t due to Section 503 regulations Increasing pressure around diversity and inclusion from internal leadership Increasing expectations around diversity and inclusion from Gens Y and Z job candidates Rising need to identify untapped talent pools from MAXIMUS hiring managers AND IT’S WHO WE SERVE! 9 | Maximus: Corporate Overview Presentation

Our plan of action: Communicate and Educate MAXIMUS created internal campaigns focused on disability (in October in conjunction with National Disability Employment Awareness Month) and veterans (in November in conjunction with Veterans Day) • Videos from our leadership team recognizing the contributions of these communities • Series of emails spotlighting employees who are either IWDs or veterans; The emails focus on the challenges they face and their ability to contribute to the success of MAXIMUS while also educating the general population about the importance of hiring IWDS and veterans. The Inclusion Team at MAXIMUS created and delivered disability and veterans awareness training to over 420 (since 2018) stakeholders/hiring managers across 17 operation centers across the US in FY 2018. Topics of the training included: • Disability etiquette • Disability spectrum • Unconscious bias 10 | Maximus: Corporate Overview Presentation • Reasonable accommodations

Our plan of action: Outreach and Recruitment MAXIMUS hosted counselors from local community based organizations, non-profits and veterans service organization’s at a series of “Open House” events across 17 operations sites. These programs included: • • Overview of MAXIMUS and its mission Identification of key job skills desired by hiring managers Panel discussions led by disabled/veteran MAXIMUS talent and hiring managers MAXIMUS created a subsequent pilot program thru the NYC VR Access office focusing on interview days specific to the disabled community. Our results to date: • 212 IWDs/Disabled Vets interviewed • 136 IWDs/Disabled Vets Hired (separate slide/case study – since March 2018) 11 | Maximus: Corporate Overview Presentation

Our results *FY 2020 projection 1831 hires as of July 7, 2020 Note: Yearly results secured with same number of resources. 12 | Maximus: Corporate Overview Presentation

Questions & Discussion 13 | Maximus: Corporate Overview Presentation