GKL SLA Service Level Agreement Index 2011 2012

GKL 그랜드코리아레저㈜ SLA (Service Level Agreement) Index 원안 개정 개정 개정 2011. 2012. 2013. 2014. 09 01 01 01 노무법인 동 방 0

목 차 1. 목적 및 수행개요 2. SLA Index 개괄 - 1. SLA Index Labor Relations - 2. SLA Index Cooperation - 3. SLA Index Talent Management - 4. SLA Index Retention - 5. SLA Index Customer Focus - 6. SLA Index Teamwork - 7. SLA Index Work & Life Balance - 8. SLA Index Creative Workplace 3. SLA 월별 평가 테이블 4. SLA 평가결과 위탁도급비 정산표 1

2. SLA Index 개괄 SLA 지표 GKL SLA 위탁운영사 Management (30) Labor Relations (20) Cooperation (10) Talent Management (20) Quality (40) Culture (30) 월별 평가 항목 ü 노무관리 지수 ü 전임 담당자 현장 방문 횟수 ü 직급별 인원 보유율 Retention (10) ü 신입사원 퇴직율 (월별 2개월 미만) Customer Focus (10) ü고객불평 발생 건수 Teamwork (10) Work & Life Balance (10) Creative Workplace (10) ü 직원 육성 면담 실시율 ü Refresh 연차휴가 실시율 ü 교육Program 실시 및 참여율 3

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