Gail Fairfield Office of Completion Student Success Indiana

Gail Fairfield Office of Completion & Student Success Indiana University Coaching Conversations in Academic Advising

Today’s Agenda q What’s the Value of a Coaching Conversation– in academia q What’s at the Heart of Coaching with college students? Sample Coaching Conversation q What’s the arc of a Coaching Conversation? q Sample Powerful Questions for the arc q Q&A INDIANA UNIVERSITY 1

What is COACHING in an Academic Setting? An opportunity for students to deepen their learning, take responsibility for their actions, improve their effectiveness and consciously create their outcomes in life. Life. Bound Academic Training and Certification Copyright 2011 Copyright 2016 www. lifebound. com www. caroljcarter. com

Q: Why is Coaching so valuable right now? A: Employers Want these skills and Coaching can help students develop them Fortune 500: 1970 Fortune 500: NOW Forbes: NOW 1 Writing Teamwork 2 Computational Skills Problem Solving 3 Reading Interpersonal Skills Decision Making 4 Oral Communication 5 Listening Skills Plan, Organize, & Prioritize Work 6 Personal Career Development Obtain & Process Information 7 Creative Thinking Analyze Quantitative Data 8 Leadership Technical Knowledge Related to Job 9 Goal Setting/Motivation Proficiency with Computer Software 10 Teamwork Writing Ability to Create/Edit Written Reports 11 Organizational Effectiveness Ability to Sell and Influence Others 12 Problem Solving Computational Skills 13 Interpersonal Skills Reading Skills INDIANA UNIVERSITY 3

Why is coaching so valuable right now? A student story. . . INDIANA UNIVERSITY 4

Q: A: Why is Coaching so valuable right now? Coaching can help students develop some skills they need in order to succeed in the WORKPLACE. . . and in LIFE They need to Develop and Maintain: • Ongoing Curiosity • Self-Awareness and Self-Advocacy • The skills for making Strategic Plans for oneself • The capacity to Follow-through & be Accountable • Resilience – the willingness to expend the effort and stick with a problem • The habit of approaching challenges with a Growth Mindset • The interpersonal skills for Working with Others INDIANA UNIVERSITY 5

What’s at the Heart of a Coaching Conversation with a College Student? An Assumption of Basic WELLNESS Curiosity! An Assumption that the STUDENTS are the EXPERTS in their lives Questions that lead to a Balance of Insight & Action INDIANA UNIVERSITY 6

What characterizes Coaching Conversations? ü May be short ü May be incorporated into regular meetings with students ü May allow the meetings to be more meaningful and useful ü Are NOT a default for every situation! INDIANA UNIVERSITY 7

SAMPLE COACHING CONVERSATION INDIANA UNIVERSITY 8

Sample Coaching Conversation How long did this Coaching Conversation take? What did you notice? How could you follow this within a 30 -minute advising session? What else might YOU have asked? INDIANA UNIVERSITY 9

What are some Coaching Tools? Genuine Attentiveness & Caring Listening Observing Acknowledging Asking Powerful Questions Leveraging Three Dimensions of a Student’s Intelligence INDIANA UNIVERSITY

Powerful Questions Are open-ended Trigger self-reflection Reveal choices Elicit a different idea of what’s possible Weigh costs and benefits of a choice or action Establish the level of importance (scale of 1 -10) Encourage shifts in perspective Unpack assumptions or limiting beliefs Incite action Promote accountability & follow through Copyright 2011 INDIANA UNIVERSITY

The Dimensions of Intelligence used in Coaching Conversations • Analytical Thinking • Creative Thinking • Practical Thinking Concept of the Coaching arc: www. lifebound. com www. caroljcarter. com

Powerful Questions + Successful Intelligence = The ARC of a Coaching Conversation Elicit CREATIVE Thinking WHAT CAN YOU IMAGINE? WHAT WOULD IT BE LIKE TO HAVE WHAT YOU WANT? IN AN IDEAL WORLD. . . ? Elicit ANALYTICAL Thinking WHAT DOES _______ MEAN TO YOU? X TEMPTATION WHAT’S IMPORTANT ABOUT ____? WHAT DO YOU KNOW ABOUT WHAT YOU WANT? INDIANA UNIVERSITY Elicit PRACTICAL Thinking WHEN AND HOW WILL YOU TAKE ACTION? HOW WILL YOU HANDLE CHALLEGES? HOW/WHEN WILL YOU CHECK IN? HOW WILL YOU CELEBRATE?

Remember. . . Coach the PERSON, not the problem INDIANA UNIVERSITY 14

Powerful Questions for triggering ANALYTICAL Intelligence What does _____ mean to you? What’s important about _____? What do you already know about what you want? q What do you already know about this? q On a scale of 1 -10, how important is this? q What’s important about this? q What might be the cost associated with having this? What good thing might you lose? q What might be the benefit of having this? What might you gain? q What’s the impact of doing/having this? Of not doing/having it? q Tell me about a time when you’ve successfully. . . INDIANA UNIVERSITY 15

Powerful Questions to trigger Creative Intelligence WHAT DO YOU IMAGINE? WHAT WOULD IT BE LIKE TO HAVE WHAT YOU WANT? IN AN IDEAL WORLD. . . ? q If you could wave a magic wand. . . ? q What might be the result immediately? In 1 (or 5 or 20) years? q If you could, just for a minute, put the restrictions aside, what would you want? q How would it LOOK if you had this? 1 q How would it FEEL if you had this? q What would it be like if you could HARMONIZE _____ and _____? q What might you be saying to yourself? To others? q What’s the best result that could occur? q If money were no object, and the world was your dream, what would you do? INDIANA UNIVERSITY 16

Remember. . . Ask a question and. . . Why Am I Talking INDIANA UNIVERSITY 17

Sample Powerful Questions for Practical Intelligence WHEN AND HOW WILL YOU TAKE ACTION? HOW WILL YOU HANDLE THE CHALLENGES? WHEN AND HOW WILL YOU CHECK IN? HOW WILL YOU CELEBRATE? q What’s the first small step you could take to make this happen? q What kind of support can you find? q What resources do you need? Where can you get them? q How will you maintain the mindset of ______? q How will you remember to _______? q What are the challenges or roadblocks that might arise? q How will you meet those challenges and stay on track? q How and when – and with whom – will you check in along the way? q How will you celebrate? INDIANA UNIVERSITY 18

When coaching through the full arc, what comes before and after it? Elicit CREATIVE Thinking Elicit ANALYTICAL Thinking Elicit PRACTICAL Thinking May I Make a Suggestion? Transition to a Coaching Conversation Offer a Resource? Gain Rapport INDIANA UNIVERSITY

IU Kokomo: Training and Practice Reinforce Powerful Questions 20

IU Kokomo: Preparing to Coach New Students INDIANA UNIVERSITY 21

IU Kokomo: Student Feedback • Advisor helped me make a choice I was comfortable with: Definitely yes (97. 7%) • Advisor helped me with a plan to follow through with my choices: Definitely yes (96%) • Advisor was eager to learn how I meet challenges and solve problems: Definitely yes (91%) • I feel more confident in my own ability to solve future problems: Definitely yes (87. 4%) INDIANA UNIVERSITY 22

IU Kokomo: Student Feedback • “My advisor made me feel very comfortable and more confident with my test scores when meeting. She made me feel like I'm ready to go to college. ” • “I had a great experience that really calmed my nerves about my first year here at IUK. ” • “I had fun talking with my advisor and she really helped me understand what I needed to do. ” INDIANA UNIVERSITY 23

Summary: Coaching Conversations • Assume: o o o Basic Wellness That the Student is the Expert in his/her/their life That you want the student to have Insight and take action • Coaching Conversations can be short and part of regular meetings with students • Coaching Conversations are based on Powerful Questions that trigger three kinds of intelligence • A Coaching Conversation follows an arc from Analytical to Creative to Practical Remember the TOP of the arc Remember to W. A. I. T. INDIANA UNIVERSITY 24

Contact with questions or for information about Training or Certification: Gail Fairfield gfairfie@iu. edu INDIANA UNIVERSITY 25