Frameworks to help record peoples experiences Yvonne Manson

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Frameworks to help record people’s experiences Yvonne Manson – Quality Care and Support Manager

Frameworks to help record people’s experiences Yvonne Manson – Quality Care and Support Manager Abbotsford Care

Let’s think about observation? https: //www. youtube. com/watch? v=x. AFf. Y LR_IRY

Let’s think about observation? https: //www. youtube. com/watch? v=x. AFf. Y LR_IRY

Promoting positive outcomes through observational practice Observational practice can help in a range of

Promoting positive outcomes through observational practice Observational practice can help in a range of different ways; • When someone is no longer able to verbally communicate their needs • When a person may not feel comfortable communicating verbally their wishes • When nobody is around to see the impact of an event/intervention at any time • Supports reflective practice for staff • Aids training needs • And can help with continuous improvement

Dementia care mapping ™ Developed in 1992 by Tom Kitwood and Kathleen Bredin Used

Dementia care mapping ™ Developed in 1992 by Tom Kitwood and Kathleen Bredin Used for a variety of reasons – Assessment and Care Planning Training needs analysis Staff Development Continuous quality improvement Benchmarking and quality assurance

Dementia care mapping ™ • Dementia Care Mapping is an observational tool used to

Dementia care mapping ™ • Dementia Care Mapping is an observational tool used to look at the wellbeing or ill-being of people over a period of 2 – 8 hours. • It records the main activity pursuit in each 5 -minute period as well as measuring the mood and engagement levels within the environment of up to 5 people. This information can then be analysed to help us to better understand the individual needs of each resident, as well as areas within our community that are very strong, or which could be improved. • The Sofi tool used as part of the inspection process by the care inspectorate is based on DCM™.

DCM™ and Thomas Kitwood’s flower of need As well as looking at mood and

DCM™ and Thomas Kitwood’s flower of need As well as looking at mood and engagement levels DCM™ records staff and resident interactions These interactions are recorded either as having a positive impact for the individual (Personal Enhancers) or negative impact for the individual (Personal Detractors) The categories for these interactions follow Kitwood’s flower of need. As with mood and engagement levels these interactions can be used to support outcomes both for residents and staff.

Action Planning P. D. S. A • Observational tools are only effective when followed

Action Planning P. D. S. A • Observational tools are only effective when followed through with. • Focus on strengths rather than weaknesses to improve outcomes Appreciative Inquiry Triangulation

Case Studies In groups have a read of the scenario and decide • what

Case Studies In groups have a read of the scenario and decide • what further information you might now go and look at • What questions might you ask

Case Studies In groups have a read of the further information • what actions

Case Studies In groups have a read of the further information • what actions might you now suggest/take to improve outcomes for the resident or/and staff

Summary Observational practice can help with recording outcomes within the following categories; • Assessment

Summary Observational practice can help with recording outcomes within the following categories; • Assessment and Care Planning • Training needs analysis • Staff Development • Continuous quality improvement • Benchmarking and quality assurance BUT IT IS ONLY EFFECTIVE WHEN FOLLOWED THROUGH

Thank-you For further information; Email: y. manson@abbotsford-care. co. uk @Yvonne. SManson

Thank-you For further information; Email: y. manson@abbotsford-care. co. uk @Yvonne. SManson