Executive Assistant as Coach Paula Harding Adding Value

Adding Value Transactional Confidante Sounding Board Diary management Email management Travel Arrangements Coach Strategic

What is coaching? OVERwhelmed OVERworked OVERcommitted

Asking questions Active listening Solutions

Questions “Coaching is unlocking a person’s potential to maximise their own performance. It is

Open Questions Where could this be improved? What would be the impact if nothing

Probing Questions - What else is going on? - Tell me more about that?

Active listening 7 key areas of active listening 1. Look interested 2. Do not

Active listening Ask a question End (“that must be a challenge”) Acknowledge (clarify, reflect,

Solutions - What can we do MORE of? - What can we do LESS

Solutions Brainstorming Mindmapping PESTLE analysis SWOT analysis List of 50

The key to coaching Be yourself, look for things and feel able to ask

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Executive Assistant as Coach Paula Harding

Adding Value Transactional Confidante Sounding Board Diary management Email management Travel Arrangements Coach Strategic Project Management Research & Report Writing Budget Management Event Management “Anybody who reduces my stress becomes invaluable to me, I never want to get rid of them” Mark Cuban, Shark Tank investor and NBA team owner Inc. com 18 Jan 2019

What is coaching? OVERwhelmed OVERworked OVERcommitted

Asking questions Active listening Solutions

Questions “Coaching is unlocking a person’s potential to maximise their own performance. It is helping them rather than teaching them” Whitmore, J 2004

Open Questions Where could this be improved? What would be the impact if nothing changed? WWWWW When was the decision made? Why is it worrying you? Who is troubling you? How can we learn and grow from this?

Probing Questions - What else is going on? - Tell me more about that? - What would happen if? - What does success look like? - On a scale of 1 -10, how important is it? -Why? - Why? - If there were no constraints, if anything was possible, what would you do? - What are you proud of? - Since joining the organisation, what have you done well?

Active listening

Active listening 7 key areas of active listening 1. Look interested 2. Do not interrupt 3. Listen to understand 4. Do not get distracted 5. Pause 6. Clarify and reflect 7. Summarise

Active listening Ask a question End (“that must be a challenge”) Acknowledge (clarify, reflect, summarise) 25% you 75% them Listen (I see, ah, mmm, ok) Pause

Solutions - What can we do MORE of? - What can we do LESS of? - What can we START doing now? - What can we STOP doing now? - We could increase sales IF? - We could increase profit IF?

Solutions Brainstorming Mindmapping PESTLE analysis SWOT analysis List of 50

Asking questions Active listening Solutions

The key to coaching Be yourself, look for things and feel able to ask questions based on your instincts. Don’t over do it. As you make more and more insightful observations, your executive will come to value and appreciate you.