Emerging Technologies and Local Government John Weigelt National

Emerging Technologies and Local Government John Weigelt National Technology Officer Microsoft Canada 10 April 2007

Multi-core Dual-core 3 GHz 40 / 100 GB 100 Mb/S Wired 11 Mb/S Wireless 2002 80 / 200 GB 213 / 500 GB 568 GB / 1 TB 100 Mb/S (wired) 1 Gb/S (wired) 11 / 54 Mb/S (wireless) 2003 2005 2007/8

Computing Ubiquity n Digital Cities Emerging n New Songdo City n n Seoul Digital Media City n n http: //dmc. seoul. go. kr/english/index. jsp Calgary Wireless City n n http: //www. newsongdocity. com/ www. wirelesscity. ca Toronto Hydro Wi. Fi n www. thtelecom. ca

Computing Ubiquity n Capabilities n Readily available broadband n n “Smart” infrastructure n n for citizens and government employees smart streets, tourist attractions, public transit Location independent services n No longer constrained by physical cabling

Citizen Centered Services n n Reach disenfranchised Broader access to vast amounts of data n n New applications n n first responders, physical infrastructure community computing, alerts, traffic management, geo-positional services Efficient application of licensing n Mobile merchants, transportation

Some Policy Considerations n Privacy n n Response protocols n n When to respond in safety situations Infrastructure assurance Trust & Confidence Free speech n n Opting out vs legislative authority, consent management art walls, video graffiti Business models n tiered services, advertisement …. . And even other considerations like electrical power…

Government Challenges n A need to be more efficient n n A need to be more cost effective n n n Cost of Red Tape is 4% - 10% of GDP 23% - 50% of workforce will retire in 10 years Skills shortage Decreasing budgets Increasing tax non-compliance and fraud Infrastructure outdated and costly Integration and interoperability A need to be more convenient and accessible n n n Increasing citizen expectations Citizens are demanding more information sharing Aging population

Commerce Private Sec Legal Private Sec Broader Sec Private Public Sec Broader Sector Broader Sector Ministry Public Sector Private Sector Ministry Sec Broader Public Private Sector Sec Education Resource Ministry Public Sector Private Sec Broader Ministry Public Broader Sector Private Sector Public Sec Private Sector Private Sec Social Sec Health CTO Prov of BC

e-Government Maturity Model Manual Presence Interaction Transaction

e-Government Maturity Goal Transform Manual Presence Interaction Transaction Existing processes & workflows are redefined and rationalized to take advantage of new delivery capabilities.

Seamless Service Delivery

The Gartner Hype Cycle [Insert intro video]

Municipal Reference Model (Public Services Reference Model & Government Service Reference Model) Connected Government Framework Architecture & Blueprint (prioritized and defined through) MS Business Architecture (Describes and Delivers) (Defines) ID & Security Msging Utility Svcs EAI Routing & Integration etc CGF Building Blocks Built using HST. Net SSN (Shared Via) Code. Plex

Municipal Reference Model (Government Service Reference Model & Public Services Reference Model )

Municipal Reference Model n n n Models that describe the “business” of municipal government Describes Internal and externally facing services provided and supported by municipalities Over 15 years of review and refinement by over 20 municipalities across Canada

Municipal Reference Model (Government Service Reference Model & Public Services Reference Model ) (prioritized and defined through) MS Business Architecture

MSBA Informs And Focuses Investments, Technology And Sourcing Activities 17

MBSA Project Flow Phase 1 Phase 2 Phase 3 C ERP Implementation Ö Service Orientated Architecture Strategy/Deployment C Business Strategy Development C Mergers/Acquisitions Strategy C Centralizing Functions • Pick project • High Level Business Map Phase 4 • Establish Context • Go in, up, out on the issue ` : • Analyze properties/information • Evaluate innovative opportunities √ • Project Recommendations 18

Public Services Reference Model (Government Service Reference Model & Municipal Reference Model) CGF Architecture & Blueprint (prioritized and defined through) MS Business Architecture (Describes and Delivers) (Defines) ID & Security Msging Utility Svcs EAI Routing & Integration etc CGF Building Blocks

What is the Connected Government Framework? n n n Provides a set of open and extensible blueprints, reusable IP, roadmaps and references to support the realization of connected systems in government, education and healthcare Based on the accumulated experience from governments around the world Numerous implementations around the world n UK, Italy, Austria, Switzerland, Germany, US, Spain, Sweden, Romania, Czech Republic, Taiwan, Egypt, Slovakia

Aligned to Government Strategies Globally UK Korea Transformation New World of Government Work Take-off to world’s top class nation Citizen at center Citizen oriented service Efficiency & transparency G 2 B Technology – strategic asset Public services & policy outcomes Productivity gov admin Efficiency Secure credible infrastructure Transformation Seamless service Connected government Core capability solutions Technology as policy lever Measurement- productivity US Digitized processes Transformation Efficiency Collaboration Hong Kong Australia Connected government Seamless service – citizens + Transformation – HK economy Powering America’s future Reduce cost of interacting Every door the right Integrated customer centric Top-down door commitment Citizen at center Value for money - capability Measurement - efficiency LOB Reform and improve Infrastructure strategy Infrastructure optimization Authentication – security CRM – process/culture change

Evolution of Digital Government and CGF Sophistication Service delivery through partnership with private sector Revolution High Seamless integration of services across agencies Interact with databases and/or staff Delivery of public information Level 3 Interoperability Architecture Transformation Support financial and legal transactions CONNECTED GOVERNMENT FRAMEWORK Level 2 Integrated Applications Transaction Interaction Level 1 Application Templates Presence Benefits

Connected Industry Framework (CIF) Structure 3 Local “how to” guidance with regional recommendations 2 CGF Architecture Blueprint Provides guidance in key areas; Business Architecture Transactions Process Orchestration Messaging & Web Services Identity & Access 4 Integration Strategy to build and deliver vertical solutions 5 Catalog of Partner & Services Offerings in each category (Global and Local) Identity & Access, Messaging & Web Services, Integration, Process Orchestration, Transactions, Business Architecture 1 CGF vision white paper 23

CGF Blueprint Generic and scenario-specific recommendations illustrating how to design, develop, deploy, and operate an architecturally sound interoperability infrastructure in key areas, including: Identity & Access Messaging & Web Services Integration Process Orchestration Transactions Business Architecture Deep technical guidance based on real-world experience. Created, reviewed, and approved by Microsoft architects, engineering teams, consultants, product support engineers, partners and customers. Thoroughly engineered and tested recommendations that can be followed with confidence.

CGF Implementations Worldwide n n National Efforts: n UK: Gateway n Colombia: Connectividad n India: India One n Thailand: Gateway Local & Regional n Italy: Easi II n Austria & Switzerland: E-GORA n Germany: e. GSK n Spain: Digital Cities n India: Softframe n Indonesia: DIY n Lat. Am: e. Gov. net n Sweden: Swedish Local Government Prescriptive Design n Latvia: Starter Kit n US: CGF – City of Camden, NJ

City of Siegburg Connecting municipal services to back-end systems § A multitude of back-office systems and applications needed to connect to the front office to enable e-Government and fully automated workflows. § The E-Government Starter Kit (EGSK) developed by Microsoft® Germany specifically for public administrations that need to implement electronic interdepartmental services. § Integrates front and back offices. § 24 x 7 service delivery from anywhere. § Eliminates data re-entry. § Share costs and experience. § Takes advantage of existing technology. “Now citizens can use services 24 hours a day, 7 days a week. With one password, they can use a lot of applications all with the same look and feel. It’s very easy for them to communicate with the local government. ” Bernd Lehmann, IT manager at the municipality www. siegburg. de

County of Suffolk A centrally managed portal § Public has difficulty locating the correct department to deal with various issues. § Wish to offer local information. § A portal offering the general public with a quick and simple means to access relevant council departments and a wide range of useful information. § The portal also provides voluntary organizations, charities, and community groups with a presence on the internet, enabling them to publish content of their own. § One-stop shop for services. § Supports government compliance targets. § Rapid time-to-market. Implemented in 9 months. § Scalable architecture supports future development. § Open to voluntary organizations and community groups. “The cornerstone of the project is the belief that the public should not have to be concerned with the question of which body provides a service. We should ensure they have easy access to services irrespective of organisational boundaries. ” David Burnip, Chief Executive, Forest Heath District Council www. suffolkcc. gov. uk

Government of U. K. The Government Gateway: A Flexible Hub § Needs a solution to offer consistent electronic interaction between individuals or businesses and any government department, agency, or local authority. § Build a hub to electronically link all areas of government with the general public by 2005. § Staged solution. § All the interfaces—Web site, portal, digital TV, kiosk— send information to the Government Gateway in XML. § Business rules in the Gateway dictate where and how information should be directed. § Single authentication point. § Outstanding return on investment (ROI). § Sharing of central administration costs. § Reduction of Web site maintenance costs at partner level. § Build once, use many times solution. §"This stage had a budget of £ 18. 3 m, quite modest by the standard of central government IT projects. It also delivers excellent ROI. We have a build once, use many times solution which will reap further dividends as more and more departments buy in to the technology. " §Bob Evans, Program Director, UK Online http: //www. govtalk. gov. uk/

Municipal Reference Model (Government Service Reference Model & Public Services Reference Model ) CGF Architecture & Blueprint (prioritized and defined through) MS Business Architecture (Describes and Delivers) (Defines) ID & Security Msging Utility Svcs EAI Routing & Integration etc CGF Building Blocks Built using HST. Net SSN (Shared Via) Code. Plex

Solutions Sharing Network A community oriented web based platform that provides a ork Sharing Netw n o ti lu o S collaborative environment for building government solutions, creating best practices and sharing knowledge User A IP Originator User B

Solutions Sharing Network n n Promotes a community of government, research & developers sharing best practices, intellectual property (IP) and solutions Leverages the power of the Internet to foster teamwork and cooperation Delivers a platform for knowledge management and driving to faster outcomes Compliments existing collaboration efforts

Municipal Reference Model (Government Service Reference Model & Public Services Reference Model ) CGF Architecture & Blueprint (prioritized and defined through) MS Business Architecture (Describes and Delivers) (Defines) ID & Security Msging Utility Svcs EAI Routing & Integration etc CGF Building Blocks Built using HST. Net SSN (Shared Via) Code. Plex

Conclusion n Emerging technologies are often cast in most unappealing light with a trend towards only highlighting the negative. By exploring the potential capabilities of this brave new world, we can establish a policy and social framework to allow for the positive and beneficial implementation of these services and solutions.

John Weigelt National Technology Officer Microsoft Canada 613 -940 -3337 John. weigelt@microsoft. com www. microsoft. ca