Digitizing the Customer Experience with Titan Software Janya

Digitizing the Customer Experience with Titan Software Janya Kieffer-Titan Software Joseph Lamb-Titan Software

WHAT WOULD IT DO FOR YOUR COMPANY TO BE A LEADER IN THE DIGITAL SALES PROCESS? Titan Software Joseph Lamb Janya Kieffer

THE NEW CUSTOMER EXPERIENCE • Does your current CRM and sales process meet the needs of the modern buyer? • Do manual processes slow your business, underutilize your SAP system, and ultimately cost you revenue? • Do your buyers ask for services that you believe do not have an ROI that is feasible for your company? • Does the idea of getting Blockbustered keep you up at night? • Are your sales professionals attached to a desk or platform that encumbers them reaching their potential? • In 2014, Millward Brown published a study that almost half of all B 2 B buyers were born after 1980. • They found that the priorities of these buyers had changed rapidly from the generation before them. • Highest priorities now are: • Speed-Let’s get the deal done! • Accessibility- Physical, Mobile, and Web • Responsiveness-Access Anywhere • Ease of Use • What didn’t change? • People still want to do business with People.

A MODERN CHALLENGE • Titan recently worked with a wholesale supplier who was looking to streamline their sales process while improving customer service. • One of the main driving factors for the desire to change was the empowerment of their 150+ person salesforce. • Our customer has over 30 locations across the US and Mexico. • Using paper price guides, outside sales reps could run in to issues with slow sales cycles, the need for approval on prices, and human error. This led to inefficient non sales activities, and they were determined to find a solution that addressed all of their needs, while using their current SAP system. • Clients include large big box chains as well as service companies. • An experienced SAP firm, they had been live for almost 5 years. • Once they began the journey to mobility, they reached out to Titan for information regarding our SAP centered solutions. • Our client feared the process limited their growth and customer acquisition. Once they set out to solve the problem, Titan’s team helped deliver a solution that would help improve both customer experience and gross margin.

• Titan helped implement a piece of our CRM package, easy. Price. • This product empowered their sales professionals, both in the field and on the inside team, by providing pricing guidance. • No longer were they tied to the standard set pricing of a 300 page book. Using the sliders to apply % point discounts, easy. Price applies weighted logic to give each quote a sales score. Our customer saw immediate increases in margin on sales of all sizes. • easy. Price is able to utilize prior orders and quotes, barcode scanning, product look up, and campaign info to create orders in seconds. EASYPRICE • Pulling pricing information from SAP, sales professionals are able to send quotes with the click of a button to their customers for approval. This helped eliminate multiple steps in their sales

DOING BUSINESS THE WAY YOUR CUSTOMERS WANT • Deliver the B 2 C experience you are used to with companies like Amazon and Uber. Know that the price you quote is the price you deliver. • Provide ATP, discounts, and close the sale within minutes. • Work anywhere, at any time. Create quotes and submit orders to SAP from any mobile device. No more being tied to a price book or desk. • No need of submittal for approval. When your order score meets your internal pricing requirements, the approved order is submitted in seconds. • easy. Price utilizes your SAP system to meet you business needs, and in turn, allows your ERP to serve what matters most, the customer.

FI LLING THE GAPS O F YO UR C RM • Seller / Manager sees their data, including their Year to Date sales and commission earned in real time from SAP. • Customizable KPI’s are displayed on their home screen, driving metrics and displaying a RSS feed with news, info, and updates on orders. • Work offline when the situation demands it. using local storage, easy. Price can upload quotes and orders once the device hits a network. • Current opportunities are ready via CRM integration (SAP, Sales. Force, or Titan’s easy. CRM). • easy. Price’s HTML 5 cockpit can be easily tailored to your metrics & needs, and is laptop, desktop and mobile friendly-Device

• Titan has designed all of our easy. Apps to meet the technical and business needs for clients of any size. Using standard SAP best practices, we can utilize the architecture of your current system. There is no need to buy any SAP upgrades or software to utilize these tools. WHY EASYPRICE? After implementing easy. Price, what can you expect, and how will you maintain it? • If the fear of cost and uncertainty keep you up at night, Titan provides a value tailored to your business. We can work with a client of any size. • This is not just a mobilization of an SAP screen, but a tool to help meet the business demands of non technical users. • Titan offers a maintenance, as well as a ”pay by the drink” package. • Our HTML front ends are customizable by your own teams, and all back end documentation is handed over during a knowledge transfer at the end of projects. • Tie your orders and customer accounts to our easy. Com E-Commerce platform.

easy. Price Mobile App Price Approval Process Price Submission Process Select Customer Select Material Enter Price Notify (email & dashboar d) Submit Price Review Price Approve Price SAP Netweaver Gateway Integration Layer Integration Objects SAP ECC Backend Custom Function Modules Layer Custom er List User Attributes Material List Price Validate Price Request Save Backend Data Price Request Notify Price Reques t List Price Create easy. Price Configuration

OTHER SAP SOLUTIONS • easy. Sales- Titan’s CRM package, fully integrated with easy. Price and SAP. • Senior Level Consultants • easy. Services-An ESS/MSS HR package for employees at any level • OTC • Assessments • easy. Order- Using bluetooth technology similar to the Amazon “dash button”, allow your customers to reorder goods with a mounted i. Pad in their facilities. • Mobility and B 2 B E-COM • ABAP workflow solutions • TCO of Financials • PTP • WMS • RF Functionality

WHO WE ARE • Titan Software is a sister company of Titan Consulting, an SAP Partner since 2001. • Founded in 2001 by former VP’s and Directors at SAP, Titan set out to make a mark in the consulting world by providing the best value for our partners by working with the most senior of consultants. For the past 16 years, Titan has helped companies of all sizes and industries maximize their investment in SAP. • In 2013, Titan set out to help our partners mobilize and digitize their SAP platform. • Titan Software’s goal is to help our partners make it as easy as possible to do business with their customers digitaly, with an emphasis put on usability, simplicity, and value.