Call Center Accounting CCAccounting www poltys c CCAccounting

Call Center Accounting (CCAccounting) www. poltys. c

CCAccounting: Overview • Call Billing Tool – Reporting • • Call Costs Call Charges – Call logging – System and Extension reports – Provide distributed connectivity to multiple remote PBXs via intranet • Target Customer – Any SMB interested in • • • Overall monitoring Reducing telephony costs Customer relationship quality www. poltys. c

CCAccounting: Key Features • • • Integrates with Panasonic KX-TDA/ TDE/ NCP IP-PBXs Connect to up to 8 remote IP-PBXs simultaneously via intranet Easy call accounting setup – Call costs and charges by phone number patterns • Add/ Delete/Update – Configure • • • Cost per minute Custom flat cost General and additional charges Additional types of charges Taxes – Detailed Cost Report • • Department (Group) Extension • Report templates – – – Trunk-based Resource utilization Customer-based Call cost Call charge • Detailed Call Logs www. poltys. c

CCAccounting : Benefits • Lower organization telephony bills – Estimate outgoing call costs – Allocate costs between departments – Improve budget planning • Prevent misuse or abuse thus increase productivity • Reduce the burden for Agent calls • Increase efficiency level • Re-align your billing and customer care strategies for optimizing overall revenue www. poltys. c

CCAccounting: Supervisor • Shipped with predefined report templates – Trunk-based • • CO Call Log Report Agent Based CO Call Report Call Trunk Report Analysis Report – Customer-based • – Resource utilization • • • Outgoing Dialed No Report Department Report CO Ext Report Call DID Report Intercom Report Incoming Caller ID Report – Call billing • • Call Cost Report Account Code Report Ext Charge Report www. poltys. c

CCAccounting: Supervisor (cont’d) • Manage reports – – – – Create Schedule Test Schedule View Print Email Export • • • Customize – – – Advanced Filtering Field Chooser Time Division Date Selection Paper Format PDF Word Excel RPT CSV www. poltys. c

CCAccounting: Supervisor (cont’d) • Call Logs – CO Call Log • • Agent Based CO Based – Intercom Call Log • Manage Call Logs information – – – – Lookup Advanced Filtering Field Chooser Print Delete records Export Schedule Export Sort Fields www. poltys. c

CCAccounting: Supervisor (cont’d) • Call Costs – Phone Number Prefix • • Per Minute Flat Rate – Minimum Call Duration – Call Cost Report • Call Charges – Types • • General Charges Additional Types of Charges Taxes – Customization • • Per Extension Add/Delete/Modify • Agents Data – View – Export to a file www. poltys. c

CCAccounting: Contact • If you have any questions or need assistance, please contact us – Web: www. poltys. com – Email: sales@poltys. com – Phone: +1 (864) 642 -6103 www. poltys. c

Thank You! www. poltys. c