MultiTrac Convergent Customer Management Billing System For ISRs

Multi-Trac Convergent Customer Management & Billing System For ISRs, ISPs, Vo. IP. . . Key Features: • Flexible rating engine. • Supports individual service plans differentiated for individual customers. • Real time update and tracking of user account balance. • Create your own bill and report designs. • Client/server design architecture on missioncritical Windows NT operating system. For any Carrier, ISP or ASP, the only two absolute certainties are that a) business is going to grow fast, and b) nothing else is certain. E-business is evolving and changing very quickly. Therefore adaptability and flexibility will be key to the success of any player. As with all Service providers of any type, the Billing System is the heart of the business. It’s the focal point of the company’s Revenue, it’s the centre of Customer Service, it’s the primary tool for competing, and after the screen user interface, it is the primary point of contact with your customers. MULTI-TRAC was designed by Interpac to give you the reliability you need, together with the flexibility and adaptability you must have as the business defines and establishes itself. FLEXIBLE RATING How are you going to bill log-on time or voice calls? By the minute? By the second? Up front monthly fee combined with variable charges? Want to change it next month, then change it all over again two days later? No problem. Multi-Trac will accommodate any charging schemes you dream up today or tomorrow. What other items or services will you bill for? Just define the product and Multi-Trac will bill for it. DEFINABLE REPORT FORMATS AND MEDIA How will your bills and reports look? Will you send them in hard copy or by email? You can decide, then change your mind. The Custom Report Developer Kit gives you full control over output. MULTIPLE BILLING ITEMS Combine your billing for other products or services. Besides call charges, recurring items such as connection fees, and fixed items such as service calls and equipment or software sales are all supported. CLIENT/SERVER ARCHITECTURE Expand into a full Customer-Care Centre with hot billing and on -line inquiry available to any number of operators on a Windows NT LAN or WAN. INTERPAC Interpacific Data Management Ltd. 2803 China Resources Building, 26 Harbour Road, Wanchai, Hong Kong Tel: (852) 2522 0608 Fax: (852) 2522 0938 email: teltrac@interpac. com. hk Visit our website at: www. Interpac. com. hk

Unlimited Rating Plan Configuration Flexibility: • Multi-Trac™ has been designed so that there is no limit to the number of rate plans that can be defined in the system. • The Rate Plan Scheduler allows you to activate rate plans at any pre-defined future date. • Call Billing To compete in today’s environment, carriers have to have the flexibility to offer tailored pricing plans and discounts to individual customers. Multi-Trac gives you the flexibility to implement new billing plans on instantly. • Internet Billing Individual rate plans can be set up for IP customers or any category of customers. You can view on-line the history of all the rate plans that have been assigned for a customer. • Product and Services Billing Besides Internet usage and IDD call charges, you can record any type of billable products and services such as line and equipment rentals and service calls to all customers. Flexible Payment Capabilities Single payments can be allocated to multiple invoices. The invoices that the payment covers can be selected automatically or defined by the user. Reporting Capabilities • A full set of pre-defined standard reports comes included with the main system: • Accounts Management • Payments • Collections • Commissions • Billing • Referrals • System Reports • Choice of Report Outputs • To printer • To file • To screen • To MS-Excel, Access or Word • ASCII • HTML for the Internet • Email • and others • Develop your own reports or modify existing ones with the optional Crystal Reports license. • Automatic set-and-forget report generator auto-prints to your pre-defined schedule, whether it be once a month, every other week, or every day. Support and Security Features: · User definable currency and date formats. · Data compression into zip files. · Full, on-line remote maintenance by dialup modem or TCP/IP remote maintenance. · Definable access privileges. Pre-paid and Partial payments fully supported. INTERPAC Interpacific Data Management Ltd. 2803 China Resources Building, 26 Harbour Road, Wanchai, Hong Kong Tel: (852) 2522 0608 Fax: (852) 2522 0938 email: teltrac@interpac. com. hk Visit our website at: www. Interpac. com. hk

Multi-Trac Fact Sheet Capacities • • Call record storage capacity per gigabyte hard disk space: 3 million. Processing throughput speed: 32 records/second nominal, 150 peak. Scalable from very small to very large sizes. System is designed to run 24 x 7 x 365 days per year. Software Design Desktop Version: • Windows 98 2 nd edition or NT Workstation V 4 Service Pack 3, Object Oriented MS Visual C++, MS Access Database. Server Version: • • • Windows NT Server V 4 Service Pack 3, Object Oriented MS Visual C++, SQL Server V 7 database. Users can select MS-SQL or any ODBC compliant database engine. Clients: Windows NT Workstation V 4. 0 Service Pack 3 Windows 2000 under testing now Scalability · · Win NT-Server and SQL-Server 7 client server architecture provide for scalability from very small to very large (hundreds of operators) size. ODBC allows integration of alternate databases. FEATURES SUMMARY Call Billing · · · Unlimited number of rate plans and IDD carriers are supported. The Rate Plan Scheduler allows the user to activate rate plans based on any pre-defined schedule. Rating plans can be tailored to individual customers. Special rates can be defined for any customer. Any CDR format can be supported. Internet Billing · · · Unlimited number of rate plans can be designed. System keeps a complete history of all rate plans assigned for a customer Rate plans can be set to activate at a specified future date. Special plans can be set up for special customers or a category of customers. Internet rate plans can rate records based on duration in seconds, minutes, or hours. Supports a user-defined number of free hours per billing period. Starts billing after the free hours have been exceeded. All Speifications are subject to change at any time without notice INTERPAC

Products and Services Billing · · User can record any type of billable products/services to customers. This includes recurring items such line and equipment rentals, and fixed items such as service calls. Pre-design common billable products/services. New billable products/services can be created ad-hoc. Products/Services can be billed from one to any number of times, or for an indefinite period. Customer Invoicing · · Unlimited number of billing cycles. Reminders for payment can be emailed or printed out automatically. Customer Records · · · Search function allows customers to be located by account number, name (including partial matches), login ID, or phone number. Records customer information which consists of address, email, contact numbers, company information, payment methods, and rate plans. User can generate a list of contact people who are to receive invoices. The following can be viewed online: - Current account balance - Account payments - Account products and services - Present and past customer invoices - Customer calls and logins - Customer status (i. e. . ‘Active’, ‘Closed’, ‘Suspended’, and ‘Pending’ as in pending activation) Hierarchical customer relationships. - A parent account can be defined for corporate customers where there are multiple users within the company. One invoice will be generated to show the charges for all the accounts in company. Payments · · · Records payment methods (i. e. . cash, check, credit card, and auto-pay) Single payments can be allocated to multiple invoices. Ability to handle advance and partial payments User-defined or automatic selection of the invoices covered by the payment. Search function to find any payment record by account number and/or date range. All Specifications are subject to change at any time without notice INTERPAC

Bill Adjustments · Records and lists all adjustments in customer invoices. Agent Commissions · · Records agent information, including address, email, contact number, billing plans and commission rates. Keeps track of commission to agents. Records all commissions paid and owing to agents. Different commission plans can be defined for different agents. Commission plans are based on a percentage of the usage charges or a fixed base amount. Keeps track of all customer payments made through agents (for collection purposes). The invoices will be sent to the corresponding agents instead of the customer. Report Manager Report Emailing - Reports can be saved as 5 different formats (Excel, Word, Rich Text Format, Simple Text, HTML) and automatically emailed. · Reports can be viewed onscreen before being sent to the printer. · Reports on any billable products/services to customers · Pre-defined standard reports include reports for Accounts Management, Payments, Collections, Commissions, Billing, Referrals, System Reports. Also reports on suspended, disconnected and re-activated customer accounts Report Scheduler - Report generator will print reports automatically according to the user pre-defined schedule. It can be set to print, email or save reports as a file to any schedule, daily, nightly, weekly, etc. · Report generation functions are handled by Seagate Crystal Reports. With a Crystal Reports license, trained users can develop new reports or modify existing ones. · When generating reports, free selection of SQL Server Database provides powerful data retrieval capability. · Can interface with a user-defined Report Writing system · Report customising service available. System Security · · Configurable password protection and logon access privileges for each operator. Logs user and system actions to provide an audit trail of all operations performed. All Specifications are subject to change at any time without notice INTERPAC

System Features · · · User-definable currencies for all rate plans. System records a complete currency exchange rates history. Can import data from external sources and other systems. Raw Data Input • • • RADIUS Files. SHIVA Files. Real-time CDR’s Real-time IPDR’s Manual items and editing. Custom development to accommodate any new file types. Report Output • • • Custom Report Generator allows you to create your own reports, in addition to the pre-formatted reports provided. All reports may be generated and distributed on-demand or automatically to any pre-set schedule. Use your own designs for Customer Bills and Statements. All Specifications are subject to change at any time without notice INTERPAC Interpacific Data Management Ltd. 2803 China Resources Building, 26 Harbour Road, Wanchai, Hong Kong Tel: (852) 2522 0608 Fax: (852) 2522 0938 Email: teltrac@interpac. com. hk Visit our website at: www. Interpac. com. hk

Multi-Trac Billing System Server or Switch Log-ons Customer Care Hotlines Subscriber Connections Real-time CDR Raw Data Records or Billing Files from ISP Server or ISR Switch, or Both Accounts Update Multi-Trac Billing for other Goods and Services Bills Settlement Bills and Reports INTERPAC Print billings and reports monthly and ad-hoc Backup data on storage device - Accessible for printing and data-mining at any time Interpacific Data Management Ltd. 2803 China Resources Building, 26 Harbour Road, Wanchai, Hong Kong Tel: (852) 2522 0608 Fax: (852) 2522 0938 Email: teltrac@interpac. com. hk Visit our website at: www. Interpac. com. hk