1 Kuwait Central Agency for information technology 2

1 Kuwait Central Agency for information technology

2 CAIT PROJECTS E-GOVERNMENT Egov Portal KIN Call Center CERT G 2 G

3 e-Gov Portal Information Services 887 Comprehensive electronic services electronic payment interactive services 260 The total number of portal services 1147 Challenge is to increase the number of government e-services Interactive Transactions

4 Kuwait information Network Monitoring and Control Center Government Agencies Security devices A sophisticated mechanism network connecting 56 government entity currently • Government information exchange around the clock, fast speeds and high levels of security and confidentiality. • The availability of infrastructure for the development of e-government services, running applications such as the integrated system and financial systems of all government agencies concerned. • Saving the cost of running hardware and services networks linking government agencies

5 Network Operation Center The discovery of a proactive crashes Work 24/7 Instantaneous control of each appliance Work according to international standards Provide high reliability of the devices and services center

6 KGCC – Kuwait Government Call Center – ( 164 ) • KGCC delivers customer service and help to citizens, residents and visitors of Kuwait. • KGCC is a 24 -hour facility that serves all users of the e-Government electronic services. (e. gov. kw) • KGCC delivers a wealth of integrated, state of the art services in accordance with the highest, world class criteria. • Multi-channel communication services, phone calls e-mail, electronic chatting • A sophisticated IVR system that automatically detects calls and transfer them to available agent. Both Arabic and English are supported. • A complaint management system that handles call until the case is closed.

8 CERT National Center for Computer Emergency • The provision of IT infrastructure to deal with the risks related to information security, intrusion and cyber crime. • Includes the rehabilitation of Emergency Response Computer. • Establish a capability to quickly and effectively coordinate communication among experts during security emergencies in order to prevent future incidents. • Build an awareness of security issues across the Internet community in the state of Kuwait.

8 G 2 G National Project for electronic correspondence Morasalat Online • The exchange of documents and correspondence electronically between government agencies (G 2 G) with high levels of confidentiality and privacy. • Achieving the integration between the governmental authorities in order to accelerate the work execution. • Improve the competency of governmental performance. • Facilitation and simplification of governmental procedures in order to offer a better service to all the categories of the society. • Creation of a new generation of national staff capable of dealing with this type of technology.

9 Thank You www. e. gov. kw