Student Success Teams Norco College Summer 2018 Supporting

Student Success Teams Norco College Summer 2018

Supporting Students within Our Four Schools

Student Success Team Members Onboarding *Case Management SEP Development Ongoing Counseling School Ed Advisor Student Outreach Support Special Program Case Management Counselors SS Coach/ Ed Advisor School Ambassadors Program Advising Faculty Leads School Communication Liaison Faculty Advisors *Counselor-directed case management performed by educational advisor or success coach, if student in a special program

Counselor Role Counselors ROLE COLLABORATION Holistic counseling Ed Advisors/Success Coaches - support timely interventions Develop comprehensive Student Education Plan (SEP) Monitor SEP progress Identify academic & non-academic milestones Proactive outreach to students who veer off path Guide educational advisors/success coaches in case management activities Faculty Advisors – support student development in program area Build School community on campus to support completion

School Educational Advisor Role ROLE COLLABORATION Support new students in Onboarding Counselors – Case management development and timely intervention Support early career assessment Discuss initial college/career goals Explain School trailhead/1 -semester plan Connect 1 -on-1 with students off path Guide students on tracking their progress Initial connection with Edu. Nav Orient students to college resources Provide direction to School Ambassadors Career Center – Explore paths for undecided students Transfer Center – Promote transfer process, workshops, and fairs Faculty Advisors – Refer students to faculty office hours Special Programs – Refer students to special programs when appropriate

Student Success Coach/ Educational Advisor Role Special Program SS Coach/ Ed Advisor ROLE Proactive case management Orient students to special program Acclimate student to college and resources Build rapport through active listening Support students towards educational goal COLLABORATION Counselors – Case management development and timely intervention Career Center – Explore paths for undecided students Transfer Center – Promote transfer process, workshops, and fairs Faculty Advisors – Refer students to faculty office hours

School Ambassador Role School Ambassadors ROLE COLLABORATION Create School awareness for enrolled students Educational Advisors – Receive direction and support for role Cultivate student feedback and act as a touch point for the School Faculty Advisors – Refer students to faculty office hours Promote and attend School activities School tabling Promote School pathways Connect students with college and School resources

Faculty Advisors ROLE COLLABORATION Providing information regarding programs, career opportunities, and course selection in their disciplines Counselors – Refer when students more than discipline-specific information Referring students to appropriate services: the faculty advisor can provide a link for the student with other essential services: counseling, financial aid, career center, veteran’s resource center, services for students with disabilities, tutoring center, health center, etc. Educational Advisors/Success Coaches – Refer for student support to stay on path School Ambassadors – Identify outreach opportunities

Faculty Leads ROLE COLLABORATION Communication liaison with department chairs, discipline leads, faculty advisors Dean of Instruction Distribute School student information Discipline Leads Provide School coverage at college events (e. g. Welcome Day, Summer Advantage, Club Rush) Faculty Advisors Assist with coverage and communication dissemination of School -related activities Department Chairs

Student Success Team Flowchart Onboarding *Case Management SEP Development Ongoing Counseling School Ed Advisor Student Outreach Support Special Program Case Management Counselors SS Coach/ Ed Advisor School Ambassadors Program Advising Faculty Leads School Communication Liaison Faculty Advisors *Counselor-directed case management performed by educational advisor or success coach, if student in a special program

Implementation Timeline • Onboarding – F 2 F OAC+Career • Case Management by School July 1, 2018 • Explore Salesforce for case management Fall 2018 • Employ Student Success Team Model • Edu. Nav for selected new ADT students • Adopt Salesforce for case management • Evaluate/Modify Student Success Team • Winter Student Success Team Retreat/Spring Plan Development Winter 2019 • Employ new changes to Student Success Team • Expand Edu. Nav to all new students Spring 2019

2018 -2019 Student Success Teams by School Alex Spencer Marshall Fulbright Educational Advisor Dean of Instruction Nick Franco Counselor John Moore Faculty Advisors By School Jethro Midgett Counselor Kim Kamerin Faculty Lead Student Success Coaches by Program Counselor Jessica Dobson Faculty Lead School Ambassadors TBD

2018 -2019 Student Success Teams by School Alex Spencer Marshall Fulbright Educational Advisor Dean of Instruction Maria Jurado Lisa Martin Counselor Faculty Advisors By School Sarah Burnett Faculty Lead Student Success Coaches by Program Courtney Buchanan Faculty Lead School Ambassadors TBD

2018 -2019 Student Success Teams by School Nelya Parada Jason Parks Educational Advisor Dean of Instruction David Payan Counselor Faculty Advisors By School Rex Beck Faculty Lead Student Success Coaches by Program Marissa Illiscupidez Counselor Patty Worsham Faculty Lead School Ambassadors TBD

2018 -2019 Student Success Teams by School Nelya Parada Jason Parks Educational Advisor Dean of Instruction Christine Ediss-Lopez Counselor Erin Spurbeck Counselor Stan Tyler Faculty Advisors By School Faculty Lead (Health & Science) Student Success Coaches by Program Sean Davis Counselor Jeff Warsinski Faculty Lead (Tech, Engineering, & Math) School Ambassadors TBD

*Student Success Coaches/Educational Advisors by Special Program Daniel Landin Ed Advisor JKF Vacant Ed Advisor Summer Advantage Rosalina Steven Gonzalez Hernandez SS Coach FYE Ed Advisor EOPS/CARE Ed Advisor AEBG Justin Mendez Dallas Carter Anita Bailey SS Coach Umoja SS Coach SSS/RISE Ruth Jones SS Coach Foster Youth *Positions support students in all Schools