Recruiting Retaining and Promoting Culturally Different Employees CONTENTS

CONTENTS 1. Introduction : Culture and Recruitment 2. Screening Resumes 3. Interviewing Candidates 4.

1. 2. 3. 4. 5. Introduction : Culture and Recruitment Culture Defined National Culture

2. National Culture. 1 Individualism & Collectivism. 2 Power Distance. 3 Uncertainty Avoidance. 4

2. National Culture Individual Must always be considered Culture Values we share as member

3. Iceberg Analogy Resume content & style, dress, accent, body language, greeting Emotional engagement

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Recruiting, Retaining and Promoting Culturally Different Employees

CONTENTS 1. Introduction : Culture and Recruitment 2. Screening Resumes 3. Interviewing Candidates 4. Helping Immigrants Find Jobs 5. Helping International New Hires Adapt to the Organization 6. Cross-Cultural Communication 7. Retention – Part 1 8. Retention – Part 2 9. Promotion 10. Conclusions

1. 2. 3. 4. 5. Introduction : Culture and Recruitment Culture Defined National Culture Iceberg Analogy Culture is About Making Choices Generalizations and Stereotypes

2. National Culture. 1 Individualism & Collectivism. 2 Power Distance. 3 Uncertainty Avoidance. 4 Masculinity & Femininity • (Geert Hofstede, 2001(

2. National Culture Individual Must always be considered Culture Values we share as member of culture group Universal As humans we all need food, love, shelter, etc

3. Iceberg Analogy Resume content & style, dress, accent, body language, greeting Emotional engagement Concept and use of time Relationships between men and women Manager/employee relations, respect, initiative Teamwork Career management

4. Culture is About Making Choices