Preparing and Registering with the Care Quality Commission

Preparing and Registering with the Care Quality Commission – A Practical Guide and Workshop Our Experience Our Hints Our Drawbacks Your Support Mastercall Healthcare - Quality is seldom missed until experienced

Workshop Overview • • • Welcome and Introductions Benefiting from the CQC Culture Preparation within a busy day job Sharing our registration experience Examples and group discussion Your copy of the CQC “Bible” Mastercall Healthcare - Quality is seldom missed until experienced

Welcome & Introductions • Michaela Buck, Managing Director buckm@stockport-pct. doctorscoop. nhs. uk DDI 0161 476 7000 • Andrea Ferguson, Locality Manager andreaferguson@nhs. net Mobile: 07588 442434 Mastercall Healthcare - Quality is seldom missed until experienced

Benefiting from the CQC Culture • Made us put our house in order and become more organised which leads to greater efficiency. • Outcome and assurance focused - not just dusting off an unread policy. • Shared ownership and responsibility. • Integrated teams and roles. • Learning and excelling through audit and action. • Positive progressive culture – not inspection driven. Mastercall Healthcare - Quality is seldom missed until experienced

Don’t re-invent the wheel! Scalability and approach to your needs – develop a framework Don't invest in quick fix or commercial solutions Use the CQC website www. cqc. org. uk CQC Help line number: 0300 616161 or email at enquiries@cqc. org. uk • Build on existing best practice: • • – – – – Standards for Better Health QOF/QMAS/Actuate Patient Experience surveys Patient Engagement forums Infection Control Audit IG Toolkit Good housekeeping/records management External audits i. e. LINKS/Health & Safety/Disability Compliance Mastercall Healthcare - Quality is seldom missed until experienced

Achieving Compliance • Use the Essential Standards of Quality & Safety book (your bible) • Share the responsibility: • Registered Manager (Senior GP) • Nominated Individual (Practice Manager) • Understand the difference between: – Evidence and Assurance (there is a difference) Be realistic; don’t submit compliant if not Don’t put yourself under undue pressure Don’t rely on written policies; CQC not interested Ensure staff have access to policies/procedures/notes of meeting • Focus on patient safety; complaints procedure/incident reporting/risk management/infection control. • Ensure your staff understand the processes for each of the above • • Mastercall Healthcare - Quality is seldom missed until experienced

Achieving compliance • Involve all staff within the practice. • Assign roles and responsibilities with leads for each outcome including both clinical and non-clinical team members. • Agree regular meeting if an outcome falls across a number of individuals/teams. • Undertake an assessment of compliance prior to submission. DON’T PANIC IF NOT COMPLIANT! • Develop a compliance action plan with named responsibilities and REALISTIC timescales. • Regular Good housekeeping/records management. • Regular Staff briefings e. g. changes to procedure. • Minute all minutes and save centrally. • Update staff and GP training files. • Share best practice with each other. Mastercall Healthcare - Quality is seldom missed until experienced

How Mastercall can help you • Mastercall’s Independent Assessment of compliance • Mastercall’s Compliance Assessment forms • Experienced Information Governance Dept – Melanie Buck at melaniebuck@nhs. net • Experienced Human Resources Dept – Hayley Leatherbarrow at hayley. leatherbarrow@nhs. net • Experienced Clinical Governance Dept (complaints/incidents/risk management) – Sandra Jones at s. jones 18@nhs. net • Experienced Patient Engagement Dept – Elizabeth Morrell at liz. morrell@nhs. net Mastercall Healthcare - Quality is seldom missed until experienced

Thank you Happy to take questions Mastercall Healthcare - Quality is seldom missed until experienced