Premier Insights April 29 2020 Premier Insights Held

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Premier® Insights April 29, 2020

Premier® Insights April 29, 2020

Premier Insights • Held weekly through April • These will continue; next session scheduled

Premier Insights • Held weekly through April • These will continue; next session scheduled for June • Recorded and stored on the Premier Core Resource Page (http: //solutions. fiserv. com/premier/) • Session Logistics • Everyone is automatically entered on mute • Please submit questions via chat; we will take them in the order we receive them • Kicking off with 3 common questions we have received 2 © 2020 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITED FORTUNE World's Most Admired Companies® 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020

Agenda • Loans Q & A • SBA – Loan Back Office • Deferment

Agenda • Loans Q & A • SBA – Loan Back Office • Deferment and Forbearance (all Loans) 3 © 2020 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITED FORTUNE World's Most Admired Companies® 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020

Kickoff Questions 1. Can you reverse a skip on method 3? I was told

Kickoff Questions 1. Can you reverse a skip on method 3? I was told you were not able to undo the skips. 2. Can I collect escrow only payments? 3. Payment History Profile (Option A) - just to be clear, if we enter "0"for each month, will that "stick"? Or will the actual payment history over-ride it? 4 © 2020 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITED FORTUNE World's Most Admired Companies® 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020

Resources for Premier • http: //solutions. fiserv. com/premier/ • SBA Paycheck Protection Program •

Resources for Premier • http: //solutions. fiserv. com/premier/ • SBA Paycheck Protection Program • Loan Servicing Best Practices • Recorded sessions • Presentations • Demos • FAQs • Best practices 5 © 2020 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITED FORTUNE World's Most Admired Companies® 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020

Thank You! 6 © 2020 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITED

Thank You! 6 © 2020 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITED FORTUNE World's Most Admired Companies® 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020