Online Party Bookings Drive Revenue Save Time Party

Online Party Bookings Drive Revenue / Save Time

Party Room Booking • Customer Access: • • www. Book. My. Pizza. Party. com Linked to facebook page Embed on website Mobile Responsive • Staff Access: In-Store Kiosk

Soft-Benefits • Easy for Customers to self-book, self-cancel, self-reschedule • Eliminate incomplete info - Capture: address, email, phone • Reduce no-shows • Auto-reminders • Auto post thank-you’s • Generates immediate feedback & accolades • Frees up phones and counter staff

Hard Benefits Number of Bookings (per store) • Baseline: 120 Year 1: 245 - 105% Increase Year 2: 307 - 25% Increase Year 3: 409 - 33% Increase Revenue Increase per store (estimated at 28 guests @ $10 avg/guest) • Baseline: $ 33, 600 Year 1: Year 2: Year 3: $ 68, 600 $ 85, 960 $114, 520 • 2018 Forecast is $350 K in Party Revenue Time Savings: 4 Minutes to book by phone ($1 ea) per store = $1, 227/year

Get Started in 6 Easy Steps 1. Choose software We use Schedule. Once 2. Decide Policy 3. Gather pictures, stats & name of each room • Capacity, wi-fi, HDTV, projector, etc. 4. Create Google account & calendar schedule for each room if booking sofware (like Schedule. Once) does not include the calendar component 5. In google, authorize devices to access room calendars • In-store tablet, staff mobile devices 6. Configure booking software 7. Create website page & embed booking pages • If using Schedule. Once, widget creates code, then copy/paste code

Policy Tips - Customers: 1. We book 90 minute slots with 30 min. changeover allowing for 5 bookings per day: 11 am, 1 pm, 3 pm, 5 pm, 7 pm 2. Exceptions only at our lower usage store and mid-week (M-Th) 3. Place FAQs on the website – ours are at: http: //round-tablepizza. com/party-room-faqs/ 4. Disclose minimum food order per time slot (ours is $100) 5. Decide if you will swipe CC to book (we don’t require CC to book).

Policy Tips - Access: 1. Decide who has access to the calendars. Our approach is: 1. GM, Owner have full access to all stores 2. Each store kiosk can only see their store 3. Store Manager access: In-store kiosks only (no personal devices) 2. Choose whether to access from device calendar or google. 3. With Schedule. Once, most, but not all, requests to modify bookings can be done from a mobile phone. Double bookings (both sides) require access to the google calendar to change.

Policy Tips - Staff: 1. Decide who is authorized to approve schedule exceptions: • Requests for more time, off-schedule, etc. (eg. we never allow a booking to cross 3 booking slots) 2. Decide policy if someone calls the store • We never allow staff to book via phone – If someone has trouble they can email us for help 3. Policy on allowing guests to add comments. We allow & review each booking confirmation (received via email)

Software Tips: 1. Software needs to support booking split rooms • Book half or both sides 2. Some products include the calendar views; others don’t. Staff will need the ability to view the room calendars. 3. Most customers will book from a mobile phone. The booking software must support mobile users. 4. Set-up is tedious, but it’s a one-time setup project. Once it’s up & running, the software setup rarely needs to be changed.