Netiquette Social conventions of computer conference Author Gary

Netiquette: Social conventions of computer conference Author: Gary Alexander 1. Going for agreement – – – Understand people view Don’t impose your view For genuine consensus to take place: – You should not suppress your own views in favour of the majority views. – A person with strong disagreement should stick to his own point of view. 12/3/2020 TU 170 Learning Online( Prepared By: M. Hussein Y. Mansoour) Copyright 2005© ITC 1

Netiquette 2. PCPs ( Practical Communications Principles) • PCP 1: Thank, acknowledge & support people freely – Example: Thanks, I like your comment, I agree with so – Don’t ignore people – People should feel appreciated • PCP 2: Acknowledge before differ – Example: What I think you mean? Have I get that right? My own view differs as follows. – If you disagree with someone » Restate what other person said » Other people know that you try to understand them » Take your point of view seriously 12/3/2020 TU 170 Learning Online( Prepared By: M. Hussein Y. Mansoour) Copyright 2005© ITC 2

Netiquette • PCP 3: speak from own perspective – – Example: Here’s how I see? How I feel about? Don’t generalize & don’t put things in absolute Don’t use “it is fact…” Put others views between quotation “xx says …. ” 3. Avoid ‘flaming spirals’ – Someone take offensive at someone else’s message where no offense was intended, and reply angrily. The first person may then respond angrily and so on … – Solution: » Try to understand other people point of view » Don’t respond angrily » Show that you understand the other's point of view and you don’t mean to offend others 12/3/2020 TU 170 Learning Online( Prepared By: M. Hussein Y. Mansoour) Copyright 2005© ITC 3

Netiquette 4. Use emotions on messages – Important because you do not see faces or body languages on conferences – There are conventions for expressing your emotions in messages – Ex: I’m joking ! 8 -) joke, isn’t sad ! 8 -) feeling – Writing in capital letters means: SHOUTING 0 5. Caution when quoting other messages while replying to them – You should only quote a few lines of someone‘s message when replying to him. Only those parts are you are going to comment on them. – Quotes are indicated by the ‘>’ symbol at the beginning of each quoted line. 12/3/2020 TU 170 Learning Online( Prepared By: M. Hussein Y. Mansoour) Copyright 2005© ITC 4

Netiquette 6. Where to write what • • Before send message Check if it addressed to most appropriate place 7. General style • • • Keep message short. If you have more to say keep it in attachment file Take subject line seriously, and make sure it is clear – People see subject line before message content, then decide to read it or no! 8. Legal issues • • If you copying something related to someone else You should put it between quotations marks. 12/3/2020 TU 170 Learning Online( Prepared By: M. Hussein Y. Mansoour) Copyright 2005© ITC 5