Managing Information Systems Dr Stephania Loizidou Himona ACSC

Managing Information Systems Dr. Stephania Loizidou Himona ACSC 345 Dr. S. Loizidou - ACSC 345 Dr. S Loizidou – ACSC 345

Information Systems § Information Systems are becoming the foundation of business models and processes § They allow for the distribution of knowledge Dr. S. Loizidou - ACSC 345 2

IT and IS § What is Information Technology? – Any form of technology used by people to handle information. § What are Information Systems? – Integrated components processing, storing and disseminating information in an organisation. – Interdisciplinary study of systems that provide information to users in organisations. Pyle, I. C. & Illingworth, V. (Eds) (1996). Oxford Dictionary of Computing, 4 th Edition. Oxford / New York: Oxford University Press Dr. S. Loizidou - ACSC 345 3

Information and Data § Information – Clusters of facts meaningful and useful to human beings in processes such as making decisions § Data – Streams of raw facts representing events such as business transactions – meaningless without structure Dr. S. Loizidou - ACSC 345 4

Experiences of IT and IS § Examples of IT – Hardware (PC, UNIX server) – Software (e-mail, Internet, Windows, Word) – Consumer devices (mobiles, train times) § Examples of IS – File systems, databases, e-mail servers / clients – e-commerce – SAP, student records Dr. S. Loizidou - ACSC 345 5

Management Information Systems § MIS – The study of information systems focusing on their use in business and management. § Approaches – Technical – Behavioural – Sociotechnical Dr. S. Loizidou - ACSC 345 6

Approaches to IS TECHNICAL APPROACHES COMPUTER OPERATIONS SCIENCE RESEARCH MANAGEMENT SCIENCE MIS SOCIOLOGY PSYCHOLOGY POLITICAL SCIENCE BEHAVIORAL APPROACHES Dr. S. Loizidou - ACSC 345 SOCIOTECHNICAL 7

Why is IS Important? § For an organisation to survive and prosper – More locations (networking, Internet) – New products and services – Improve jobs and work flows: § Efficiency § Cost § Ethical and social issues Dr. S. Loizidou - ACSC 345 8

Why is IS Important? § Worldwide changes: – Global economy – Knowledge- or information-based society – Business enterprise – Digital firm Dr. S. Loizidou - ACSC 345 9

Global Economy § Growing percentage of economy relies upon import and export § Need to operate globally § IS can provide global trading infrastructure Dr. S. Loizidou - ACSC 345 10

Information Economy 70% 60% % SERVICE 50% % WHITE COLLAR 40% % BLUE COLLAR 30% % FARMING 20% 10% 7 19 9 0 19 8 0 19 7 0 19 6 0 19 5 0 19 4 0 19 3 0 19 2 0 19 1 19 0 0 0% YEAR Dr. S. Loizidou - ACSC 345 11

Changes to Society § Change of employment profiles: – Less farming – Less ‘blue collar’ – manufacturing – Increased service – Increased ‘white collar’ – office-based § USA: 55% of work force are in knowledgeor information-based activities § Shift of manufacture to low-wage countries Dr. S. Loizidou - ACSC 345 12

Business Enterprise § § Change from hierarchical organisations Now flat, decentralised Relies on instant information Flexibility with customer focus, with increasing importance Dr. S. Loizidou - ACSC 345 13

Digital Firm § An organisation where: – Nearly all relationships with customers, suppliers and employees is digital – Business processes accomplished through digital networks § Flexible § Dependent upon on IT Dr. S. Loizidou - ACSC 345 14

Course Objectives § Provide an understanding of – IS and underlying IT – Impact on organisations of IS – Implementation and management of IS – IS and global organisations § Provide awareness of IS in your role as a professional Dr. S. Loizidou - ACSC 345 15

Course Content § Information Systems in an Organisation § Information Systems, Organisations, Management and Strategy § Enhancing Management Decision Making § Managing Data and Information § Redesigning the Organisation with Information Systems and Managing Change Dr. S. Loizidou - ACSC 345 16

Course Content § § Electronic Commerce and the Internet Information Systems Security and Control Managing International Information Systems Managing Assets Dr. S. Loizidou - ACSC 345 17

Tutorials § Three case studies over semester – Information systems, organisations and decision support – Changing organisations – International organisations and the Internet Dr. S. Loizidou - ACSC 345 18

Assessment § One piece of individual course-work – 40% of module – Case study report – Set in week 1 – Due beginning week 10 -12 § Exam – 60% of module Dr. S. Loizidou - ACSC 345 19

Text Book § Haag, Cummings, Mc. Cubbrey (2004). Management Information Systems for the Information Age, 4 th Edition. Mc. Graw Hill. § Turban, Mc. Lean, Wetherbe (1999). Information Technology for Management, 2 nd Edition. John Wiley & Sons. Inc. § Laudon, K. C. & Laudon, J. P. (2002). Management Information Systems: Managing the Digital Firm, 7 th Edition. Upper Saddle River, New Jersey: Prentice-Hall International, Inc. Dr. S. Loizidou - ACSC 345 20

Topics Topic Lecture Notes Introduction 1 Information Systems in an Organisation 2 Information Systems, Organisations, Management & Strategy 3 Coursework Enhancing Management Decision Making 4, 5 Information Systems Security and Control 6, 7 Electronic Commerce and the Internet 8 Case Study Databases 9? Exam Dr. S. Loizidou - ACSC 345 21

Case Study Planning a New Internet Business Dr. S. Loizidou - ACSC 345 Dr. S Loizidou – ACSC 345