Manage Project Communications Unit Guide Diploma of Project

Manage Project Communications Unit Guide Diploma of Project Management 17872 Qualification Code BSB 51507 Unit Code BSBPMG 507 A Manage Project Communications

Units of Study – Diploma Units in the Diploma of Project Management BSBPMG 501 A Manage Application of Project Integrative Processes BSBPMG 502 A Manage Project Scope BSBPMG 503 A Manage Project Time BSBPMG 504 A Manage Project Costs BSBPMG 505 A Manage Project Quality BSBPMG 506 A Manage Project Human Resources BSBPMG 507 A Manage Project Communication BSBPMG 508 A Manage Project Risk BSBPMG 509 A Manage Project Procurement BSBPMG 507 A Manage Project Communications

Manage Project Communications On completion of this unit you will – – be able to link people, ideas and information at all stages in the project life cycle, and – ensure the timely and appropriate generation, collection, dissemination, storage and disposal of project information through formal structures and processes. • This unit is Ungraded which means that you will be found Competent or Not Yet Competent based on the completion of the assessment activities and the evidence of competency provided. BSBPMG 507 A Manage Project Communications

Elements of Competency • Each unit of study is composed of elements of competency • Manage Project Communications comprises 4 elements of competency – 1. 2. 3. 4. • Plan communication processes Manage information Manage project reporting Assess communication management outcomes Elements of competency are further broken down into performance criteria, these can be found on the next slides BSBPMG 507 A Manage Project Communications

1. Plan communication processes 1. Information requirements are identified, documented analysed, with input from stakeholders and guidance of a higher project authority, as the basis for communications planning 2. Within delegated authority, an agreed communications management plan is developed to ensure clarity of understanding and achievement of project objectives throughout the project life cycle 3. Designated project management information system, structure and procedures are established and maintained to ensure the quality, validity, timeliness and integrity of information and communication BSBPMG 507 A Manage Project Communications

2. Manage information 1. The generation, gathering, storage, retrieval, analysis and dissemination of information by project staff and stakeholders is managed within established systems and procedures to aid decision making processes throughout the project life cycle 2. Designated information validation processes are implemented, modified, monitored and controlled to optimise quality and accuracy of data 3. Agreed communication networks between project staff, client and other stakeholders are implemented and maintained to ensure effective communications at appropriate levels throughout the project life cycle BSBPMG 507 A Manage Project Communications

3. Manage project reporting 1. Communication and information management system problems are identified and reported to a higher project authority, and agreed remedial actions are implemented to ensure project objectives are met 2. Customer relationships are maintained within established guidelines to ensure clarity of understanding of objectives and to reduce conflict throughout the project life cycle BSBPMG 507 A Manage Project Communications

4. Assess communication management outcomes 1. Finalisation activities are conducted to ensure agreed ownership of, and responsibility for, information collected 2. Project outcomes are reviewed to determine the effectiveness of management information and communications processes and procedures 3. Lessons learned and recommended improvements are identified, documented and passed on to a higher project authority for application in future projects BSBPMG 507 A Manage Project Communications

Associated Readings • Mandatory – • PMBOK Chapter 10 – 10. 1, 10. 2, 10. 3, 10. 4 and 10. 5 • Recommended – ü Diploma Skills Kit – Manage Project Communications ü Learning Guide 1 – Define Project, page 6 ü Learning Guide 2 – Develop Project Plans, pages 14 and 15 ü Learning Guide 3 – Administer & Monitor Project, pages 11 and 12 ü Learning Guide 4 – Finalise Project, pages 6 and 7 ü Learning Guide 5 – Review Project, pages 2 to 8 BSBPMG 507 A Manage Project Communications

Team Assignment Criteria Team Assignment Components Marks Basic Competency Higher Competency Stakeholder Identification 5 Stakeholder Analysis Matrix detailing major stakeholders One stakeholder management strategy per stakeholder Stakeholder Analysis Matrix detailing extensive internal and external stakeholders Several stakeholder management strategies per stakeholder Stakeholder Analysis 8 Power and Interest Grid with basic rationale for stakeholder placement Power and Interest Grid with detailed rationale for stakeholder placement Communication Matrix 7 Communication Matrix covering major stakeholder Includes – Target audience, Messenger, Purpose, Media/Channel, Frequency Communication Matrix covering extensive internal and external stakeholders Several different media and channels considered for each stakeholder Project Performance Reporting 5 Mock up of a Project Status Report Template for Steering Committee Meeting presentation Total 25 BSBPMG 507 A Manage Project Communications 19. 5 to 25 25. 5 to 30

Individual Assignment Criteria Individual Assignment Components Marks Stakeholder Identification 10 Stakeholder Analysis Matrix detailing major stakeholders One stakeholder management strategy per stakeholder Stakeholder Analysis Matrix detailing extensive internal and external stakeholders Several stakeholder management strategies per stakeholder Stakeholder Analysis 10 Power and Interest Grid with basic rationale for stakeholder placement Power and Interest Grid with detailed rationale for stakeholder placement Communication Plan 10 Communication Plan covering major stakeholder Communication Plan covering extensive internal and external stakeholders Project Performance Reporting 10 Mock up of a Project Status Report Template for Steering Committee Meeting presentation Communications Management Procedures 20 Basic Communication Management Procedures including standards, escalation processes, version control, process to update the Communications Plan Advanced Communication Management Procedures including Glossary of Terms, Flowcharts for communication, communication constraints and polcieis 50 32. 5 to 42 Total Basic Competency BSBPMG 507 A Manage Project Communications Higher Competency 42. 5 to 50

Best wishes for your studies Northern Beaches TAFE and the Business and Commerce Business Line of the Northern Sydney Institute wish you success in your studies! BSBPMG 507 A Manage Project Communications