Learning SemesterI Chapter9 Definition Learning is defined as

Learning Semester-I Chapter-9

Definition • Learning is defined as the acquisition of knowledge or skills through study, practice or experience. • It causes relatively permanent changes in the behavior of a person. 3

The Theoretical process of learning • • Classical Conditioning Operant Conditioning Cognitive theories Social learning • Modeling Process: imitation of others • Self Efficacy: the self perception of how well a person can cope with situations as they arise. 4

Principles of learning Law of effect states that responses followed by pleasant consequence are more likely to be repeated, while responses followed by unpleasant consequences are less likely to be repeated. 5

Reinforcement • Positive Reinforcement • Negative Reinforcement • Punishment 6

Attitude • It is state of mind of an individual towards something. It is a tendency to feel and behave in a particular way towards object, people or events. 7

Sources of attitude • • • Parents Teachers Members of the peer group Experience with object Mass communication Neighbors 8

Attitude can be easily influenced • By providing new information • By threat • By resolving differences • By providing the right type of feedback to employee. 9

Components Affective Behavioral Cognitive 10

Major Job Attitude • Job satisfaction • Job characteristics • Organizational commitment 11

Low turnover Organizational Factors Outcomes Expected Job Satisfaction Outcomes Received Job Dissatisfaction Low absenteeism Group Factors Individual Factors High Turnover High absenteeism 12 Model of job satisfaction