Last Mile Delivery NE 211 Helpline United Way

Last Mile Delivery NE 211 Helpline United Way of the Midlands June 2020

Ride United: Last Mile Delivery Working with local community partners and Door. Dash, United Way of the Midlands and NE 211 will begin to facilitate the delivery of meals, groceries, and essential items to clients in July 2 q UWM/211 will serve as the convener and intermediary between local community partners and Door. Dash. q We will consolidate and submit pick-up, drop-off, and client information used by Door. Dash to coordinate and schedule the delivery of items by “Dashers” on a weekly basis q Clients receive the goods free of charge from the local partner and do not pay delivery charges

Dashing to aid: Partnership uses Door. Dash to bring food to Akronarea residents in need https: //www. msn. com/en-us/health/nutrition/dashing-to-aid-partnership-usesdoordash-to-bring-food-akron-area-residents-in-need/ar-BB 13 s 48 W 3

Weekly Process q UWM/NE 211 engages local partners (agencies, food collaboratives, etc. ) and coordinates process of obtaining pick-up and drop-off information regularly from all partners. q Local partners provide pick-up and drop-off information to UWM weekly (or at another agreed upon cadence) q 4 UWM submits locally collated data to Door. Dash q Door. Dash uploads data into Routes, a tool that determines the best route for Dashers to take to deliver to multiple clients q Dashers deliver goods to clients (Dashers are paid normal rate by Door. Dash)

Last Mile Delivery: Logistics 5 q Approx. 20 hours per week will be spent by UWM to service multiple partners in Nebraska and SW Iowa q Deliveries are free for clients Ø Food & goods to be donated or made available via local food pantries/banks or community distribution sites Ø Central pick-up for multiple deliveries q Dashers are compensated for deliveries q Goal is to make 250 deliveries per week, for 16 weeks Ø July 6 – October 23 Ø May increase if capacity allows and need is demonstrated Ø Additional fundraising could allow for more deliveries

Launch Process Phase 3 UWM/ NE 211 Submits Interest UWW Adds UWM to Community of Learning & Sends Final Grant Agreement UWM Takes Onboarding Training Local joins daily standups as needed UWW Notifies UWM of Award UWW Reviews when partners confirmed Local Collates Delivery Info & Submits by 8 PM EDT WED Local joins daily standups as needed Local Works to Establish Partnerships & Submits Potential Pick-ups Door. Dash Reviews Pick-up Locations UWW sends grant agreement template Phase 1 5 – 10 business days Phase 2 5 -7 business days (variable) **We Are Here** Door. Dash Scrubs Data & Uploads into Routes Local joins daily standups as needed Deliveries Made to Clients Kickoff! Week after data submission, followed by expansion phase

Needed from Community Partners 7 q Accurate address information and phone numbers for pick up and drop off points -- Completed in template provided by UWM q Deadline Wednesday at noon CDT for following week deliveries q Feedback to UWM Coordinator for process improvements q Please share any notable experiences (photos/stories) from volunteers, Dashers, or clients with UWM Coordinator. We want to get the word out on all the good work you are doing! q Patience and understanding as we roll out this new program together

Partner Best Practices Selecting Eligible Clients It is crucial to work with clients to gather all the correct information so Door. Dash can service many with little coordination from UWM 8 ● The distance to the client from the food pick up may be no more than 10 miles away. ● Gather all the necessary information from clients to be included on the template. Important call outs: ● Phone numbers ● Pickup instructions ● Number of bags/boxes per recipient ● Pick-up window start and end times Type of Product Delivered By adhering to these guidelines, successful deliveries will be assured: ● All products should be uniformly packaged and identifiable by client. If there are multiple bags going to the same client, please make sure that those bags are grouped together and labelled. ● Make sure individual deliveries are labelled by the name of the client and sorted prior to the Dasher pick up ● Product must fit in the trunk of a typical sedan (~27 cubic feet) ● Product per client cannot exceed 25 lbs and must be reasonably carried by 1 person ● Door. Dash is prioritizing transporting shelf-stable items (i. e. meals, groceries) so please try to provide food that can last several hours in transit.

Questions? Pam Schwalb pschwalb@uwmidlands. org 402. 990. 7409