Introduction to Unified Contact Center Management Portal Unified

Introduction to Unified Contact Center Management Portal (Unified CCMP) 8. 5(1) © 2008 Cisco Systems, Inc. All rights reserved. 1

Introduction to Unified CCMP Release 8. 5(1) Changes from Previous Releases © 2008 Cisco Systems, Inc. All rights reserved. 2

Module Introduction The Unified Contact Center Management Portal (Unified CCMP) makes provisioning simple and puts it in the hands of users rather than technical engineers. This module describes the enhancements that differentiate the 8. 5(1) release from previous versions. Understanding the improved functionality of Unified CCMP is key to using and supporting it. © 2008 Cisco Systems, Inc. All rights reserved. 3

Module Objectives After completing this module you will be able to: • Explain the new and enhanced features of this release to others © 2008 Cisco Systems, Inc. All rights reserved. 4

Agenda The agenda for this module is to introduce the new and enhanced features for this release: § Agent Default Skill Group Support § Person Password Length Enhancement § Support for Addition Languages § Co-Resident Deployment Support § Support for New Platforms © 2008 Cisco Systems, Inc. All rights reserved. 5

Agent Default Skill Group Support: § Allows Default Skill Groups to be defined for individual Agents § Provides enhanced reporting functionality for non-script routed calls § Available through the System Manager > Skill Group create and edit screens © 2008 Cisco Systems, Inc. All rights reserved. 6

Person Password Length Enhancement: § Allows creation of Persons in Unified Contact Center Enterprise (Unified CCE) with zero length passwords § Honours the Minimum Password length defined in Unified CCE when creating/resetting Person passwords in Unified CCMP © 2008 Cisco Systems, Inc. All rights reserved. 7

Support for Addition Languages: § Unified CCMP 8. 5(1) now offers support for the following languages: • Russian • Chinese (Simplified & Traditional) • Korean • Japanese § And continued support for existing languages: • French • German • Spanish • Italian © 2008 Cisco Systems, Inc. All rights reserved. 8

Co-Resident Deployment Support: § Support for co-resident deployments with Unified ICM components for lab systems § Support for co-resident deployments with config-only AWS © 2008 Cisco Systems, Inc. All rights reserved. 9

Support for New Platforms: § Unified CCMP 8. 5(1) has been enhanced to provide support for the following new platforms: • Unified CCM 8. 5(1) • Unified CCE 8. 5(1) § Unified CCMP 8. 5(1) also offers legacy support for the following platforms: • CCM 8. 0(x), CCM 7. 1(x) • CCE 8. 0(x), CCE 7. 5(x) © 2008 Cisco Systems, Inc. All rights reserved. 10

© 2008 Cisco Systems, Inc. All rights reserved. 11