i Caller A Call Center Solutions 1 Why

i. Caller A Call Center Solutions 1

Why a Call Center Solution is required ?

Problem 1. Customer support cannot manage leads efficiently and do follow-up on time. 2. Tele callers productivity is not increasing as they cannot make more calls manually. 3. Customer interaction & agent performance reporting is lacking & Solution i. Caller

What is i. Caller? i. Caller is a complete inbound/outbound Call Center and Dialer Solution with CRM, Reporting, Voice Recording features.

i. Caller : how it works ? OUtgoing: Agent Manually or Server automatically dials a list of numbers i. Caller Server Agents with CRM Clients Only connected calls are transferred to agents IVR is played and Incoming call is transferred to agent. Incoming & Outgoing call are recorded.

i. Caller : CRM Features Lead Management Auto Call Back Agent Auto Pop Up Supervisor Screen Report Designer Graphs Users, Groups, Rights SMS Email

i. Caller : Call Handling Features IVR Call Recording Dialer Call Transfer Call Barging Conference Pacing Voice Mail/OBD Call Logs Dialers Predictive, Progressive, Preview

i. Caller : Dialer Types Dialer is an application used to automate the process of outgoing dialing. Predictive - Auto-dial a list of numbers • Effective in large call centers (10+) and transfer only connected calls to agents • Usage: In campaigns that are fairly straight forward with a smaller sales pitch. Progressive - Auto-dial numbers one after the other • So that an agent does not have to manually dial the numbers. • Usage: In campaigns of current customers for renew or up-sell a product or service. Preview - Auto Dial a number on Agent’s Click • Agent gets the time to view the customer detail and then dial by click of Call Button • Usage: Where customer case is complex and need to know history – for example collection of late debt

i. Caller : Benefits Data & Control at your premise Better Sales & Customer Support Less people doing more work = reduced cost and more profits

Why from Complete solution provider Solution = PRI + Call Center Solution + Service Brand: A know brand from more than 10+ years Low risk and better service as you pay us on monthly basis

i. Caller : Commercial Involved Monthly Service Plan One Time Charges • • • 10 Seats = Rs. 8000 15 Seats = Rs. 11000 20 Seats = Rs. 14000 25 Seats = Rs. 17000 30 Seats = Rs. 20000 • Rs. 10, 000 PRI Rental • As per selected plan or • A special plan Rs. 5000 is being offered Hardware • PRI Card will be provided by Connect on an upfront payment basis ( Rs. 30, 000 ) • Server ( Recommended by Connect ), Agent Machines & Networking will be provided by client

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