HOMEWORK OVERVIEW Sympathy is the feeling and concern

HOMEWORK OVERVIEW Sympathy is the feeling and concern or it can be the perception, understanding, and reaction to the distress or need of another person.

HOMEWORK OVERVIEW EMPATHY

EMPATHY VERSUS SYMPATHY

It is a basic life skill WHY COMMUNICATION? It is an inescapable and fundamental aspect of being human It is our primary tool for making it in the world

5 FUNDAMENTAL COMMUNICATION PRINCIPLES 1. Be aware of your communication with yourself and others 2. Effectively use and interpret verbal messages 3. Effectively use and interpret nonverbal messages 4. Listen and respond thoughtfully to others 5. Appropriately adapt messages to others. “We must have effective and ethical communication”

COMMUNICATION IN LEADERSHIP When studying communication you as a leader are developing your leadership skills Communication should be otheroriented • It should acknowledge the perspective of others, not just that of the creator of the message. At the heart of a good relationship is good communication f o t r a o i e t h a “T unic m he m o t c s f i o n e g ” a u lang ership lead mes Ja es Hum

Communication is Inescapable • Opportunities to communicate are everywhere • Many of our messages are not verbalized • People judge you by your behavior-not your intent CHARACTERISTIC S OF COMMUNICATION Communication is Irreversible § Once communication begins it never loops back on itself § It continues to be shaped by the events, experiences, and thoughts of the communication partners Communication is complicated § Communicating with others is not simple

CHALLENGES TO COMMUNICATION 1. If communication can fail, it will. 2. If a message can be understood in different ways, it will be understood in the way that does the most harm 3. There is always somebody who knows better than you and what you meant by your message 4. The more communication there is, the more difficult it is for communication to succeed

THE JOHARI WINDOW

WHY STUDY COMMUNICATION? Improve Your Employability Get the job you want! Improve Your Relationships • Improve Have better quality relationships with friends, family and colleagues Improve your health Enjoy healthier quality of life!

Communicating competently is the ability to communicate successfully, regardless of the setting COMMUNICATION COMPETENCE 1. The message should be understood as the communicator intended it to be understood 2. The message should achieve the communicators intended effect 3. The message should be ethical An effective message is one that the receiver understands

ETHICAL COMMUNICATION Be sensitive to others’ Give people choices rather than force them to behave in certain ways Respect other’s privacy Don’t’ intentionally decrease others’ feelings of self-worth Be honest in presenting information As Leaders we must have an ethical perspective that is respectful to others!!!

CONCLUSION “Meanings are NEVER sent…MESSAGES ARE. https: //youtu. be/USLy_j. N 5 tuw? t=224