Ensuring all Wiltshire families thrive FACT is a

Ensuring all Wiltshire families thrive FACT is a partnership of agencies working together to achieve whole-system change – in order to significantly improve the chances of all our children living safely, healthily and happily in their own families and communities. Shared priorities for 2019 are: Ensuring the best start in life A good education for all Developing whole-life services Strengthening earliest support Core skills and a common approach

All FACT partners have signed up to the A-B-C model for call handling …resulting in: • less bounce for families • more “telling us once” • more brokered support • more professionals supported to do what’s needed

What is MASH? • MASH is the ‘front door’ of Children’s Social Care • MASH brings together a co-located team of professionals from children’s social care, the police, health and other partner agencies • MASH utilises agreed processes for analysing and assessing risk, based on the fullest information known about children across agencies, to determine if a child is in need or is suffering or likely to suffer significant harm • MASH provides information, advice and signposting to appropriate services

New, improved MASH response from March 2019 Ensuring that referrals which don’t require a social worker, receive a response via a new Early Support Hub

Safeguarding Threshold Guidance B-R-A-G Rating MASH is based in Trowbridge County Hall, the team is organised into areas that reflect the BRAG system – Blue, Red, Amber, Green Resilient family; thriving child Child and family needing help High stress family; child at risk of harm Child and family in crisis The following room layout shows how this ‘well oiled machine’ works:

MASH Room Layout Overview Capacity for 50 members Triage Early Support Hub MASH Assessment Police Researchers and Minute Takers Managers, Business Support, DACC Police Supervisor, DOFA

Early Help GREEN MASH Triage: 0300 4560108 An Information Officer will answer your call Police Decision Maker Assistant Team Manager Information Officer Phones Triage Health Safeguarding Nurse Duty Social Worker Information Officer Email Inbox A Threshold decision will be made MASH will make a decision about the type of response that is required within 24 hours for those BRAGGED as AMBER or RED or two working days for those BRAGGED as GREEN

Early Support GREEN Early Support Hub SEND Senior IO Turning Point Young Person Early Help Adviser Information Officer Social Worker Information Officer Children’s Centre Splitz/Early Help Adviser Education Liaison Officer Assistant Team Manager Lesley Lowe Authorising Dawn Ridewood Authorising This seating plan changes regularly as additional development work is ongoing to bring in more of our current virtual partners to a physical presence in MASH as part of our Early Support Hub

MASH AMBER RED MASH Assessments Assistant Team Manager Authorising Social Worker YOT Police Decision Maker CAMHS Social Worker Social Worker Police Decision Maker Probation (once they start in MASH)

MASH AMBER RED Police Researchers, DOFA, Minute Takers, Business Support and Management Minute Takers Police Researcher Minute Takers Strategy Discussion Police Manager Business Support Service Manager Team Manager Admin Manager Steve Lever DACC Domestic Abuse Conference Call DOFA Designated officer for Allegations DOFA Business Support

EHA is Dawn Ridewood contactable on 01225 718825 ask for Dawn To Improve the take up of CAF with a focus on Early Years Settings as well as Children Centres and Health Professionals Early Support GREEN Attend weekly CAF meetings to present Early Help cases and to prioritise cases where a CAF has been recommended in order for support to be provided Offer consultations relating to Early Help and CAF’s Support agencies to understand why the threshold decision within MASH has been made and to explain and help implement a CAF To visit Early years settings, Children Centres, health visitors etc that need support around thresholds, making referrals to MASH and how to implement a CAF To contact parents/carers to discuss referrals that have not met the threshold for children’s social care and to signpost accordingly Early Help Advisor

ELO is Lesley Lowe contactable on 01225 718825 ask for Lesley Attend staff meetings at school to advise about MASH and quality referrals Early Support GREEN To effectively signpost to support services To liaise with Wiltshire LA services: Early Help, Education Welfare, SEND To have informed discussions with parents/carers about the education system To offer feedback from Management Audits to education settings about referrals. Discussion context and procedures. Can be contacted for enquiries about the progress/outcome of a referral To share information from schools and LA colleagues effectively to support assessment and planning Education Liaison Officer

Additional Staffing in MASH Partners: • Splitz • Turning Point • CAMHS • SEND Lead workers • Children’s Centres Virtual Partners: • Probation – soon to be a physical presence in MASH • Army Welfare Service • Adult Mental Health Services • Housing

Professional Consultations • • • Professionals are encouraged to call the MASH on 0300 4560108 and ask to have a professional consultation for information and advice. Your call will be transferred to the Early Support Hub. These calls are anonymous and you will be given a reference number with details of the discussion recorded by MASH Professional consultations are an opportunity for professionals to discuss their concerns with a member of the MASH team. Advice may be around providing additional Early Support (CAF) for a family. These consultations can also provide professionals with signposting to our partner agencies as well as reviewing the current situation for a family. They may also include advice around completing an effective MASH referral. If it is deemed that the information given meets the threshold then you may be asked to make a referral to MASH, you can include the reference number on this referral. In some cases the information shared may be deemed as ‘RED’ and a referral can be taken over the phone at this point. If you believe that a child is at risk of harm then please do submit a MASH referral in the first instance.