EARS Situational Leadership is Leadership is influencing process

EARS & Situational Leadership is. . . “ Leadership is influencing process “ It is helping ordinary people to achieve extraordinary things

Effective Leader. . . “ Effective Leader” is able to generate strong commitment to goal

Two Aspects of Development Level Competence Skill + Knowledge & Commitment Motivation + Confidence Two Dimensions to leadership style Directive & Supportive

Direct Behavior. . . Providing What and How are the two most important Directive Behaviors.

Support Behavior. . . Listening and Encouraging self-reliant problem solving are the two most important Supportive Behaviors.

Diagnosis: Development Level High Moderate High Competence Moderate to High Competence High Commitment Variable Commitment D 4 Developed D 3 Low to Some Competence Low Commitment D 2 Low Competence High Commitment D 1 Developing

Situational Leadership “ In Situational Leadership , there is no best way, but right attitude” Situational Leadership “ is based on sets of beliefs “ 1. People can and want to develop 2. Leadership is a partnership 3. People thrive on involvement and communication

What is E. A. R. S. ? What is the gap? • Ask / Listen • Observe • Review Why is there a gap? • Facts? • Isolated or Pattern? • Root Cause? EARS How to make it a habit • Communicate Results • Recognize accomplishment • Make it a habit What actions are needed? • Set Direction • Train • Provide feedback • Offer Support & Gain commitment