DMAIC TD Workload Reduction Aim To reduce workload

DMAIC TD Workload Reduction Aim: - To reduce workload on TD team

Voice of Customer - VOC Customer Comments SVP - Operations I’ve received feedback from TD team that they are under tremendous work pressure. VP - Operations People in the team are frustrated with the high work pressure in PCR. Head - PCR TDs are not ready to work in PCR due to tremendous work pressure there. They just wait for their shift to get over. They do not even get breaks from work. Team – TD PCR High work pressure leads us to remain frustrated all the time. It also makes On-Air prone to mistakes which affects Quality and timely delivery of results. Define Critical to Quality - CTQ’s

Define Project Charter Business case Team Function ABC Ltd runs news channels under its bouquet and having TDs as part of production chain who have critical role to play in PCR directly impacting On-Air Assignment Operations. Rundown High work pressure on TD team leads to frustration in team members thereby Panel Producer affects their performance. As a result it makes On-Air prone to mistakes. It has Shift Super also given rise to the need to hire more people to handle pressure. There is a need to find the root cause and reduce the workload so that additional manpower is not required and reduce the probability of On-Air mistakes. TD Representative ----Arvind Choudhary MCR --- Viewers --- Problem Statement Goal Statement Having done preliminary discussion with TD team, it is understood that on an average they work under pressure almost 100 % of the work day (Mon – Fri), The goal of this project is to reduce work pressure on which affects their performance, On-Air Quality and timely delivery. To improve TD team of from 100 % to 80 %. their productivity it is essential to find root cause so that workload can be reduced on priority. Milestones Target Date D 1 st May ’ 13 In Scope : n Rundown, Assignment, Panel Producer, Shift Super, Viewers, MCR, TD, Sound M 30 th May ‘ 13 A 4 th July ‘ 13 Out of Scope : n Reporters, Editing, Feed n. Anything not mentioned in in-scope. I 6 th Aug ‘ 13 C 30 th Aug ‘ 13 Project Scope: Actual date

Define SIPOC Suppliers Inputs Process (Process Steps) Output Customers Rundown Sequence Updates Every moment monitoring the changes in rundown Live Chats Viewers Panel Producer Assignment Shift Super On-Air Quality Live Chat Info Picking the stories including different sots Vos Rundown Graphics Instructions Cross check availability of VO, Chats, SOT, etc. with Panel MCR Footage Making diff windows according to diff sots, chats and vo's Sound Day Plan Email Frequently Checks what to play next Complaints on On-Air Mistakes Recording phonos or footage & trimming Clip ID Trimming & playing time shift id's from content Frequent changes in Rundown Recording of Studio Plasmas in break or live Last minute changes in Rundown Controls Playout System (Aveco) Unclear Information Routing in aux for walls (Kahuna Vision Mixer) Delayed Information

Define Brainstorming Results Potential Causes of HT TD Workload & Last t n e u n Freq nges i a h C minute down Run Simultaneous use of both Virtual & Main PCR with same team size Unclear Information Delayed Information Durations of Sots sometimes are very short (10 -15 sec) Every mo ment monitorin g chang in Rundow es n Frequ Chec ently ks to pla what y nex t In stan Live PC dby VO' no s giv e Too many GFX inputs in one story Sometimes Command of panel producers not hearable because of chaos in PCR Unne cess d n a a s a o n V d SO ry VOs e m i n t i Ts a place n Some ave black re d i d h n e play SOTs ot correct s list n Some GFX take n it and er rundow Dyna player as default and rth mic R for fu undo s some don't wn ell a ch w s No re g a to whi re on u n s i s e c h r p o n c Lots of in HT rded show swit als due e fully o Live g in D ll o r T u d t s e u g vis ncentra times TD whil tins. press e to whic n i y TD pl e h a u o e bull pl ay throu re remain n't c ng som a c place s everythin ghou s he witchi t the d d in ru g s T a n o y do on TD o man from y elem his en wn in the d rundo ents wn