Department of State Transportation and Travel Management Division

Department of State Transportation and Travel Management Division Charles Olden Branch Chief, Traffic Management Washington, DC 1

What do we do? The Department of State Transportation Division supports customers worldwide. Our clients, both overseas and domestic, are primarily Department of State Foreign and Civil Service employees, but they may also be members of other U. S. Government Agencies involved in foreign affairs and operations. The Department of State (DOS) maintains approximately 262 diplomatic and consular posts. 2

Locations 3

International Shipping Methods Transportation Operations utilizes two methods for the shipment of Household Effects: The preferred method is the International Through Bill of Lading Program (ITGBL) The alternate method of shipping is the Direct Procurement Method (DPM) 4

Why is the ITGBL method preferred? § § § § Cost effective One stop shopping Fiscal responsibility and accountability Visibility Overall best value in today’s economy Reduction of paperwork at Post Insurance § Replacement valuation included § Maximum liability is $8. 50 times the net weight of the shipment; caps at $153 K for an 18, 000 Lb shipment 5

Important Quality Elements §The ITGBL program is divided into four critical quality elements §Performance of physical services §Established Transit Times (RDD) §Reporting Requirements §Communications §TSP is expected to meet all critical elements 6

Performance Metrics § Customer Satisfaction Surveys §Missed RDD analysis § Issue Log for recording all service failures and successes §Inspection teams in the DC area and abroad §Response to service failures and challenges §Claims report 7

Best Value All DOS contracts and tenders of services require service providers to meet both low cost and high quality. 8

Destination Agents § Throughout the year we receive changes to the list of agents from all Posts. We consolidate this list once a year and provide it to GSA for inclusion in the RFO. § Contact the Embassy or Consulate if you are a local, or overseas agent, interested in doing business as an origin or destination agent for DOS door to door shipments. § Overseas agents that are not on the GSA RFO under section 9 cannot be utilized for State shipments. 9

Direct Procurement • Local Pack and Crate/Long Term Storage Contract • Out of Town Pack Tender • 3 Airfreight Tenders • 3 Drayage Tenders FreightVehicles • Consolidated Receiving Point Contracts at each Despatch Facility 10

2014 review the numbers § 30% volume increase for ITGBL shipments from the previous year. § 13, 000 Personal Effect (PE) shipments moved under ITGBL method by the end of August, (equal to entire 2013 calendar year) § 67% of the time ITGBL shipping method was leveraged to move PE. This number is expected to increase with potential change in approach to UAB shipments. § 91% of ITGBL shipments met Required Delivery Date 11

2014 Challenges • Domestic shipments moving in a timely manner (van lines) • Normal volume and coverage challenges in the DC area end of June and July 12

Anything new for 2015? DOS is attempting to initiate a pilot leveraging a combined Surface/Air routing to our landlocked and air designated posts. For additional information or questions you can reach me at Olden. CW@State. gov. 13