Delegation Empowerment Sailesh Khawani Hard n Soft Consultancy

Delegation & Empowerment - Sailesh Khawani Hard n Soft Consultancy

Task Excercise ? ● Did the delegator explain the importance of the task? ● Did the delegator explain how to do the task? ● Did the delegator give the employee the authority to do the task? ● Did the delegator set a deadline and checkpoints? ● Did the delegator ask the employee to summarize the task? ● Did the delegator encourage the employee to ask questions?

Why Delegate ? ● Multiplies the result of higher valued person ● Produces system based work instead of person based working ● Can results in specialisation due to focus ● You can supplement skills : the skills which you do not have or someone else has better ● Grooms a successor

Traps of Delegation ● Quality may suffer ● Can become vulnerable ● May become redundant if we do not utilize the generated time properly ● Should be properly monitored

Steps for effective Delegation (1) ● Develop Flexibility : allow people to develop new ideas ○ enables workers to eliminate unnecessary steps ○

Steps for effective Delegation (2) ● Self-confidence : fear of being replaced ○ insecurities ○ you see others as a reflection of yourself ○ if you lack confidence - then you can not have confidence on others ○

● Steps for effective Focus on results : Delegation (2) just focus on results, not on methods ○ perfectionist attitude ○ 80/20 principle ○ ● Team work : release control of the activities you delegate. ○ involve team members in decision making process ○ never take credit for others work - instead give them ○

Actions for Improved Delegation (1) ● Think & talk in terms of "WE" not "ME" ● Take a much softer approach to mistakes committed never label as failure ○ instead say learning experience ○ ● Know the teams strengths & weakness ● Rotate leadership responsibilities for meetings & projects whenever appropriate

Actions for Improved Delegation (2) ● Include all contributor's names on reports, memos & other communications ● Constantly & repeatedly communicate your reason for working together ● Be available for the team at the same time encourage resourcefulness & creativity ● In short develop a healthy team spirit

Levels of Delegation(1) These levels have to be applied based on the person & level of expertise : 1. Wait until told : support with direction (new to job) 2. Seek approval , then act : support with training

Levels of Delegation(2) 3. Act with 4. Act with & report immediately : support coaching & report routinely : empower responsibility (expert) When people reach level 4 they enjoy new heights of achievements

• Empowerment • • Empowerment is not just giving people power We define empowerment as letting this power out It encourages people to gain the skills and knowledge that will allow them to overcome obstacles in life or work environment and ultimately, help them develop & use the power

Thank You