CQCs role in safeguarding and quality improvements in

CQC’s role in safeguarding and quality improvements in statutory notifications Teresa Kippax, National Advisor Safeguarding Cornwall Safeguarding Adults Board Provider Conference March 2018 1

Our purpose and role • We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve • • • Register Monitor and inspect Use legal powers Speak independently Encourage improvement • People have a right to expect safe, good care from their health and social care services 2

Safeguarding means protecting people's health, wellbeing and human rights, and enabling them to live free from harm, abuse and neglect. It's fundamental to high quality health and social care. 3

CQC’s role and responsibilities in safeguarding • Ensure providers are effective • Intelligent monitoring • Statutory notification • Information from people who use services, families and the public • Work with local partners • Take regulatory action where necessary 4

Working with others Action on identifying abuse Working with others Ensuring people are safe Take regulatory action Information sharing 5

Improving safeguarding through regulation Regulation 13 Safeguarding service users from abuse and improper treatment • What is it? • Our expectation • Regulatory action 6

CQC Insight • • Monitor Intelligence Provider Information Collection Dependencies 7

Notifications Project Scope 8

Notifications project – Strategic questions • Why do we collect statutory notifications? • Are we collecting the right information? • How do we currently collect the notifications and who needs the information? 9

Findings and Recommendations Ø Current on-line and word forms are not aligned Ø The current forms are unclear or confusing Ø The forms asked for information that CQC already holds Ø Some questions may be misinterpreted 10

Key Findings/Recommendations Legislations, Regulations & Guidance • Finding: Unclear guidance results in under/over reporting of notifications. Notifications process flows • Finding: Only certain type of Providers can get access to the online Portal forms. Currently only registered provider with 15 locations or fewer locations have access to the Portal. • Finding: The current process flow for notifications results in delays and human handling may result in a skewed categorisation. 11

Notifications next steps 12

Thank you www. cqc. org. uk enquiries@cqc. org. uk @Care. Quality. Comm Teresa Kippax National Advisor Safeguarding 13