Conflict Resolution Causes of Conflict Power struggles Lack

Conflict Resolution

Causes of Conflict Power struggles Lack of respect Conflicting attitudes and values Personal loyalties Common Causes of Conflict Jealousy and envy Property disputes

Escalating in Conflicts • Conflicts can escalate when emotions get out of control. • Behaviors that lead to escalating: feelings are hurt, pride is hurt, feel embarrassed, or have a desire for revenge.

Positive Results of Conflict • Conflict can: • Improve communication and problem-solving skills • Improve social skills to get along with others • Positive conflict resolution will strengthen relationships • By working through it, it shows commitment to the relationship

Negative Results to Conflict • It can be a source of stress • Causes headache and lost sleep • Can lead to anger, frustration, fear, or emotional pain • If conflict occurs at work, it can lead to a lost job • Conflict can escalate into violence, leading to injury or death

Results of Conflict • Conflict is a normal part of life. • Learning to manage conflicts and deal with them before they get out of hand will strengthen all aspects of your health.

Preventing Conflicts Tips for Preventing Conflicts Avoid people who provoke you. Don’t argue over minor disagreements. Adjust your own behavior. Adjust your own attitude.

Conflict Resolution • You have TWO choices when you have a conflict with a person: 1. Walk away 2. Respond to it

Responding to Conflict • Walk away from a conflict: – if you think the conflict could escalate and become dangerous. – if you are having trouble managing your own anger. • In many cases, walking away from a conflict will not make it go away. • Sooner or later, you will need to practice conflict resolution, the process of ending a conflict through cooperation and problem solving.

Ways to End Conflict 1. Compromise: • You can often resolve minor conflicts with a compromise. • It’s unwise to compromise when doing so could have harmful consequences or would go against your values.

Ways to End Conflict 2. Negotiation: used when conflict gets worse Process: • Take time to calm down • Without interrupting, explain each side of the situation • Make clarifications of the situation • Brainstorm solutions • Review advantages and disadvantages for the solutions • Agree on a solution • Follow-up on how it worked.

Tips for Successful Negotiation Stay calm. Attack the problem, not each other. Avoid blaming and name-calling. Keep an open mind. Listen attentively to what the other side has to say. Try to understand the other party’s point of view. Be willing to take responsibility for your role in the conflict. Apologize if you have done something to hurt the other person.

Ways to End Conflict 3. Mediation: used when parties cannot reach a solution • Mediator does not make judgment or impose solutions.

The Mediation Process Three Basic Principles of Effective Mediation Neutrality Confidentiality Well-Defined Ground Rules

Ways to End Conflict 4. Peer Mediation • Specially trained students to help other students resolve conflicts. • In some cases, a contract is written

Peer Mediation The Five Steps of Peer Mediation Making introductions Establishing ground rules Hearing each side Exploring solutions Wrapping it up