Conflict Resolution Course Intro Conflict Resolution The field

Conflict Resolution Course Intro

Conflict Resolution The field of Conflict Resolution is extremely large and there is a wide variety of information to be found in books, videos and the internet.

Conflict Resolution This course has been designed as a basic introduction to Conflict Resolution.

Conflict Resolution We are going to attempt to provide you with a basic foundation of what conflict is and ways to approach it while attempting to find a solution.

Conflict Resolution We hope that this course will spur you into learning more about the CR concept and the various approaches that are available to you.

Conflict Resolution § § § Rules There is no dumb question except the one you don’t ask. What is said in class stays in class. If there is a fire…. leave by the nearest exit, or it will get quite warm for you. The instructor is just as capable of learning from you as you are from him or her. Food and drinks are fine…as long as they are quiet. Be nice to the instructor.

Conflict Resolution § § § Course Layout Understanding Conflict The Win/Win Approach to handling conflict Empathy Active Listening Managing Emotions

Conflict Resolution Finally § As stated before this course is only an intro to Conflict Resolution. § Although the strategies presented here should be helpful in dealing with problems you encounter, this course is not all encompassing. § It is recommended that you take time to continue your education in this area.

Conflict Resolution Finally, again § This course was created by AMFA Local 11 to assist in the education of its Professional Standards Committee members. § Permission to use this material is granted to any AMFA Local. § This course was created using materials provided by The Conflict Resolution Network. Permission has been extended to use this material providing credit remains intact on all modules.