Communication Skills Second Vice District Governor Training
Session Objectives • Recognize the communication process • Identify effective communication skills • Utilize effective communication skills • Promote cross-level communication within the district
Communication: A two-way process in which participants exchange thoughts, messages, or information through speech, signals, writing, or behavior.
4 Skills for Effective Communication • Active Listening • Non-Verbal Communication • Direct Expression • Giving/Receiving Feedback
Active Listening • • • Pay attention – mentally and physically Do not rely on memory Defer judgment Paraphrase for clarity Summarize for understanding
Non-Verbal Communication Facial Expressions Body movement/posture Gestures Eye Contact
Direct Expression Use “I” statements to convey thoughts and feelings without conveying blame, criticism, or accusations. “You are not listening to me. ” “I would like the opportunity to be heard. ”
Giving/Receiving Feedback Giving Feedback Receiving Feedback • Be Supportive • Listen Actively • Be Direct • Ask for Examples • Be Specific • Resist Debate • Be Thoughtful • Process Feedback in Your Own Time • Be Timely
Cross-Level Communication DISTRICT Zones Clubs
Session Objectives • Recognize the communication process • Identify effective communication skills • Utilize effective communication skills • Promote cross-level communication within the district
“Communication works for those who work at it. ” - John Powell