Communication Skills Second Vice District Governor Training Session

  • Slides: 12
Download presentation
Communication Skills Second Vice District Governor Training

Communication Skills Second Vice District Governor Training

Session Objectives • Recognize the communication process • Identify effective communication skills • Utilize

Session Objectives • Recognize the communication process • Identify effective communication skills • Utilize effective communication skills • Promote cross-level communication within the district

Communication: A two-way process in which participants exchange thoughts, messages, or information through speech,

Communication: A two-way process in which participants exchange thoughts, messages, or information through speech, signals, writing, or behavior.

4 Skills for Effective Communication • Active Listening • Non-Verbal Communication • Direct Expression

4 Skills for Effective Communication • Active Listening • Non-Verbal Communication • Direct Expression • Giving/Receiving Feedback

Active Listening • • • Pay attention – mentally and physically Do not rely

Active Listening • • • Pay attention – mentally and physically Do not rely on memory Defer judgment Paraphrase for clarity Summarize for understanding

Non-Verbal Communication Facial Expressions Body movement/posture Gestures Eye Contact

Non-Verbal Communication Facial Expressions Body movement/posture Gestures Eye Contact

Direct Expression Use “I” statements to convey thoughts and feelings without conveying blame, criticism,

Direct Expression Use “I” statements to convey thoughts and feelings without conveying blame, criticism, or accusations. “You are not listening to me. ” “I would like the opportunity to be heard. ”

Giving/Receiving Feedback Giving Feedback Receiving Feedback • Be Supportive • Listen Actively • Be

Giving/Receiving Feedback Giving Feedback Receiving Feedback • Be Supportive • Listen Actively • Be Direct • Ask for Examples • Be Specific • Resist Debate • Be Thoughtful • Process Feedback in Your Own Time • Be Timely

Cross-Level Communication DISTRICT Zones Clubs

Cross-Level Communication DISTRICT Zones Clubs

Session Objectives • Recognize the communication process • Identify effective communication skills • Utilize

Session Objectives • Recognize the communication process • Identify effective communication skills • Utilize effective communication skills • Promote cross-level communication within the district

“Communication works for those who work at it. ” - John Powell

“Communication works for those who work at it. ” - John Powell