Communication Skills LOGO Let me introduce myself Im

Communication Skills LOGO

Let me introduce myself: I'm Dr. Amanda N Gibson, consultant in Management and Leadership, professor, author and speaker. My books: • Succession Planning In Nonprofits: The Distance Between What We Know and What We Do • Nonprofit Realities Everybody Must Face; both available at Amazon. com LOGO

Introduction Objectives: Ø To consider verbal and non-verbal communication methods Ø To understand practice effective listening skills Ø To communicate in clear, respectful and nonjudgemental ways Ø To know when to seek advice

What is Communication? • What does it mean to you? • The process of communication is what allows us to interact with other people; without it, we would be unable to share knowledge or experiences with anything outside of ourselves. Common forms of communication include speaking, writing, gestures, touch and broadcasting. • Wikipedia definition

Verbal vs Non Verbal Can we communicate without words? • Voice attributes Ø What are they and how do they affect communication? • Physical attributes Ø What could be considered here and how do they affect communication? • The power of touch Ø What and when is OK? ü Which type of communication is better, verbal or non verbal?

Personal Presentation • Does personal presentation make a difference to the way we are perceived? • Does it matter? • What can we do about it - do we have to look bland boring? • What if our organization has a dress code?

The Art of Listening “If we were supposed to talk more than listen, we would have been given two mouths and one ear. ” Mark Twain

Characteristics of effective communications Effective communication requires the message to be: • Clear and concise • Accurate • Relevant to the needs of the receiver • Timely • Meaningful • Applicable to the situation

Elements for Effective Oral Communication § Active Listening - making sense of what is heard and requires paying attention, interpreting, and remembering sound stimuli. § Constructive Feedback - managers often do poor jobs of providing employees with performance feedback.

A paradigm about employees: You can buy people’s time; you can buy their physical presence at a given place; you can even buy a measured number of their skilled muscular motions per hour. But you cannot buy the devotion of their hearts, minds, or souls. You must earn these.

Always check: • Am I really open to others’ views? • Am I confidently expressing my own views?

…and explore: – Ask – Mirror – Paraphrase – Prime

Thank you! ANG Management Coaching and Consulting offers a variety of consulting services for small business owners, designed to address everything from major strategic issues to more basic problems affecting everyday business practices. Additional Resources: Seminars Books Call us! ANG – MCC identifies, researches alternatives and solves business problems with the highest value-adding solutions. Our team of professionals looks forward to meeting you at one of our seminars, at our conference booths, through various communications channels, or just to connect through social media (see details at www. ang-mcc. com).