Changing Dialog Dynamics NASA Federal Credit Union Introduction

Changing Dialog Dynamics NASA Federal Credit Union

Introduction Ø NASA Federal Credit Union Ø Founded in 1949 Ø Over 98, 000 members Ø 12 Branches – Maryland, DC, Virginia Ø 275 Employees Ø Assets- 1. 4 Billion

Introduction Ø NASA Federal Credit Union Ø Implemented Connections in June 2007 Ø Connected entire Organization by July 2008 Ø Currently using v 4. 1

Agenda Ø How a support system can keep your culture alive Ø Uncovering needs to improve dialogs Ø Communication styles and dialogs

The Connections Support Team Ø Support Team Roles Ø Communication Ø Organizational Ø Software Ø Coaching Ø Project Management Ø Training

Uncovering Needs Ø Employee Surveys Ø Audits Ø Reports Ø At a glance consistencies Ø Dialog Reviews Ø In depth needs assessment

Adjusting To Different Communication Styles Ø How To Communicate With Your Boss Ø Manager Surveys- Part 1 Ø What pleases me? Ø What to avoid Ø How I make decisions Ø What is my communication style? Ø How to disagree with me Ø My meeting preference style Ø Decisions I want to be involved in Ø How do you define “Accountability”?

Adjusting To Different Communication Styles Ø How To Communicate With Your Boss Ø Employee Learning- Part 2 Ø How do you feel about communication with your boss? Ø What works well in your dialogs? Ø How could you improve your communication/dialogs with your boss?

Discussion vs. Dialog Ø How To Communicate With Your Boss Ø Discussion vs Dialog- Part 3 Ø Discussion- I win! Ø Dialog- We agree Ø Discussion is like band warming up Ø Dialog is like a blues jam

Better Communication Does Lead To Better Dialogs Ø Employee Feedback Ø It’s been “eye opening” Ø It has been “life changing” Ø It has made my dialog less stressful

Conclusion Ø Changing Dialog Dynamics Ø Good Support System Ø CST Ø Department Liaison Ø Continuously improve Ø Get Feedback Ø Learn how to communicate with your coach

NASA FCU Looking Ahead Ø Enhancing Our Dialog Dynamics Ø Improve Basic Roles Ø Easy to understand Ø Keep Relevant Ø Keep Aligned Ø Keep up with progress Ø Dialog and Millennials Ø Celebrate Successes