AUC TRAINING PLAN FY19 Intellectual growth should commence

AUC TRAINING PLAN FY-19

Intellectual growth should commence at birth and cease only at death - Albert Einstein

EMPOWER YOUSELF By identifying development areas and setting development objectives accordingly RE-ASSESS AND READJUST Measure impact of learning journey through the year and set new objectives Training & Development Model ADVANCEMENT Master new skills via continuous reinforcement LEARN Attend relevant training to close identified skill gaps and enhance knowledge IMPLEMENT Put learned theory into practice

COURSES AND CONTENT OUTLINE Course Name: Build Trust, Coach and Motivate People Course Duration: 2 days Competency: Coaching / Team-Building Skills Workshop Overview / Content: “Great teams are energizing and productive, delivering breakthrough results. In this workshop, participants will learn strategies and facilitation techniques for building great teams and creating successful team dynamics. They will be able to raise the self-awareness and trust level for their team-members in addition to understanding how they can inspire and influence their teams through coaching and motivation. ”

COURSES AND CONTENT OUTLINE Course Name: Business Etiquette Course Duration: 1 day Competency: Work Habits / Individual Skills Workshop Overview / Content: “In business, the relationships you build are critical. Establishing good rapport is significant if you want to progress your professional future. The way to build positive relationships in the business world is by exercising good etiquette, specifically by exhibiting top-notch manners when interacting with clients. This program is designed to introduce the worldwide practiced business etiquette techniques needed by any organization today. It helps Increase employees’ level of professionalism to maintain client rapport loyalty. ”

COURSES AND CONTENT OUTLINE Course Name: Emotional Agility Course Duration: 2 days Competency: Work Habits / Individual Skills Workshop Overview / Content: “[Emotional agility, being] the way we navigate our inner world – our everyday thoughts, emotions, and self-stories – is the single most important determinant of our life success. It drives our actions, careers, relationships, happiness, health; everything. To do that a person needs to be agile with his emotions and the outer world, adding to that leading four main traits that are considered the EI traits which appear to be extremely important in considering individual and organizational performance. ”

COURSES AND CONTENT OUTLINE Course Name: Engagement, a new management era Course Duration: 2 days Competency: Leadership / Community-Building Skills Workshop Overview / Content: “This program helps managers to learn the importance of delegating roles and becoming influencers. Managers should understand that employee engagement is a long-term and on-going process that requires continued interactions over time in order to generate obligations and a state of reciprocal interdependence. This program puts emphasis on some of the tools of engagement namely, motivation, feedback and empowerment. ”

COURSES AND CONTENT OUTLINE Course Name: Excellence in Customer Service – English and Arabic Course Duration: 2 days Competency: Service / Community-Building Skills Workshop Overview / Content: “This workshop is designed to understand the quality and service standards offered by the organization and the role of customer service in fulfilling its Mission and Vision and relating its values. Customer Service is the most important contact any organization will have with its client and has therefore evolved into a strategic function rather than a complementary one. Understanding the importance of customer service and the pillars upon which it is built is essential to fulfill the organization long term and short-term strategic goals. ”

COURSES AND CONTENT OUTLINE Course Name: Kalimat Course Duration: 2 days Competency: Service / Community-Building Skills Workshop Overview / Content: “The challenge in business writing is not in having a rich vocabulary, nor in coming up with interesting and exciting events; we will leave this to novel writers. The challenge in business writing is in choosing the right words and style that express exactly the meaning that we want to convey, without resulting in any misunderstandings. This is exactly what Kalimat is all about. It puts you through a real life business simulation where you have to correspond to angry customers, colleagues and superiors, and only your business writing will determine your business results! ”

COURSES AND CONTENT OUTLINE Course Name: Managing People Performance Course Duration: 2 days Competency: Managing Performance / Team Building Skills Workshop Overview / Content: “Planning for performance improvement is a keystone for organizations to be successful and effective. This workshop emphasizes the importance of an effective performance management system in helping organizations define and achieve short and long-term goals. This workshop aims at explaining and reinforcing the concept that performance management is no longer a solitary managerial event, but a continuing process of planning, facilitating, evaluating, and improving individual and organizational performance”.

COURSES AND CONTENT OUTLINE Course Name: MBTI (Myer-Briggs Type Indicator) Course Duration: 2 days Competency: Individual Skills / Team Building Skills / Community-Building Skills Workshop Overview / Content: “MBTI is of universal usability and usually shows nearly immediate return on team performance as well as on customer handling, and even employee self-management by offering them insight into their own behaviors. Participants will be able to improve their understanding of their own and others’ behavior styles, communication preferences, what builds and what drains their and colleagues’ energy, thus at the end creating a more understanding environment and improving collaboration as well as dealing with different types of people”

COURSES AND CONTENT OUTLINE Course Name: Personal Effectiveness Course Duration: 2 days Competency: Excellence / Individual Skills Workshop Overview / Content: “This program is designed to help employees see things positively and take ownership of their work, thus improving customer satisfaction and organizational effectiveness in general. They will learn how to appreciate personal quality, create a culture of initiative, self-control and self-check. During the program, they will develop tools to strengthen their self-esteem and hence performance as well as identify and seize personal development potential. It develops the competencies of dealing with change, commitment, execution, and initiative. ”

COURSES AND CONTENT OUTLINE Course Name: Self-Leadership Course Duration: 1 day Competency: Excellence / Individual Skills Workshop Overview / Content: “Self-leadership is having a developed sense of who you are, what you can do, where you are going, coupled with the ability to influence your communication, emotions and behaviors on the way to getting there. To do that a person needs to lead four main traits that are considered the personality traits which appear to be extremely important in considering individual and organizational performance”

COURSES AND CONTENT OUTLINE Course Name: Stress Relief and Reduction Course Duration: 2 days Competency: Work Habits / Individual Skills Workshop Overview / Content: “This workshop starts of by identifying what stress is and why one should manage it. It then goes on to identify the causes of unwanted stress, illustrates how to avoid negative stress whilst enhancing positive experience and developing a balanced lifestyle in order to control stress in the long term. ”

Thank you ip t h s er men d a p Le elo v De ce an ent rm em o f g r Pe ana M s& n d ar itio w Re cogn Re TM Team