Artificial Solutions the Teneo Platform Making Technology Think

Artificial Solutions & the Teneo Platform Making Technology Think September 2015 ©Copyright Artificial Solutions 2015

The NLI Opportunity Natural Language Interaction (NLI) - a form of Artificial Intelligence that allows people to talk to applications & electronic devices in free-format, natural language ‘Inverts the IT paradigm’ – technology the understands you! The smart machine era (including contextually aware, intelligent personal assistants and smart advisors) will be the most disruptive in the history of IT 1 Natural Language technology market forecast to grow to $13. 4 Billion by 2020 (CAGR: 18. 4% 2015 -20) 2 Global market for intelligent virtual assistant to reach $5. 1 Billion by 2022 (CAGR: 31. 8% 2015 -22)3 Natural Language Interaction (NLI) will be as critical to the business enterprise of 2020 as internet technology is today ©Copyright Artificial Solutions 2015 1. 2. 3. http: //www. gartner. com/newsroom/id/2603623 http: //www. marketwatch. com/story/natural-language-processing-market-worth-134 -billion-by-2020 -2015 -06 -15 http: //softwaredev. itbusinessnet. com/article/Intelligent-Virtual-Assistant-Market-Expected-to-Reach-US-51 -Billion-by-2022 -Globally: - Transparency-Market-Research-4066620

Business Critical Technology Rise of the digital employee A platform covering every angle ©Copyright Artificial Solutions 2015 Only the first step That’s easy to use Questions never asked in isolation Hears every conversation

The Natural Language Data Gold Mine Conversations reveal insight Interpreting millions delivers unique Voice of the Customer understanding Real time analysis offers actionable insight and implicit personalization Opportunity for new commercial models ©Copyright Artificial Solutions 2015

Uniquely Positioned Multi award winning pioneer of NLI in the Enterprise Unrivalled 14 year commercial experience in 35 languages across 26 countries Unique corpus of natural language intelligence gathered from millions of human/machine conversations Developed patent protected technology ©Copyright Artificial Solutions 2015

“Teneo is a unique platform that allows users to build complete, artificially intelligent natural language solutions that understand act on what people are saying. “It packages up the end-to-end process of understanding requirements, building the solution and analyzing it - to provide quantifiable, data driven optimization and customer insight - in a single, unified solution” ©Copyright Artificial Solutions 2015

Teneo Platform (NLI Development & Analytics) ©Copyright Artificial Solutions 2015

Teneo Architecture ©Copyright Artificial Solutions 2015

Strategic Differentiation Delivered by Teneo Rapidly Build, Deploy & Optimize Natural Language Solutions Speak the Customers’ Language Personalize the Customer Experience Deliver the next generation of speech enabled UX Understand the ‘Voice of the Customer’ Confidence of working with a proven platform Continue to Learn About Customers’ Thoughts ©Copyright Artificial Solutions 2015

Next Gen Business Models Next Generation of Enterprise NLI • • • International technology manufacturer 15 m customer service queries annually Intelligent Digital Employee successfully resolves 41% of queries Delivered in just 12 weeks 95% positive feedback Speech Enabled, Natural Language UI • Speech-enabled natural language interfaces for wearables, home automation, Io. T, automotive, gaming, applications and more Partner Orientated Implementations Natural Language Analytics & Understanding • • Strong partner SI model Embedding NLI as part of a wider proposition around Customer Experience Management Value rapid development of intelligent, natural language based service Highly repeatable model ©Copyright Artificial Solutions 2015 Voice of the Customer insight – Licencing & services Data-feed for big-data analysis Implicit personalization based advertising Client differentiation through actionable insight

Key Features of Teneo • Fully-integrated platform covering entire NLI-app development lifecycle Rapid development of sophisticated speech-UX & NLI-apps without need for specialists • Multi-lingual, multi-platform, multi-channel, multi-modal NLI applications Easily manage, deploy & add multiple languages. Communicate using own terminology • Real-time natural language understanding Implicit personalization to tailor responses • Enhanced development through new machine learning capabilities Teneo to learn, predict and proactively recommend improvements • Natural language analysis & insight ‘Train of thought’ analysis & voice of customer understanding • Powerful integration & modularization capabilities Improve user experience - dynamically incorporate relevant knowledge from external data sources • Graphical approach to building NLI apps Non-specialists can build sophisticated NLI-apps • Data-driven implementation methodology Targeted & effective data-driven implementation ©Copyright Artificial Solutions 2015

The Next Step in the Journey Patented Teneo Network of Knowledge delivers an army of specialist domain assistants with the knowledge for every occasion ©Copyright Artificial Solutions 2015

Summary • Teneo Platform is unique • Clients own the natural language data • Added value through “Big-data insight” • Ongoing personalization of NLI solutions • Cross platform, device & language support • Provide brand differentiation • Tremendous flexibility to engage ©Copyright Artificial Solutions 2015

www. artificial-solutions. com www. nlinews. com Andy. peart@artificial-solutions. com @Andy. Peart http: //www. artificialsolutions. com/campaigns/teneo/artificial-solutions-teneo/ ©Copyright Artificial Solutions 2015