Aging Independence Services CALL CENTER 1 800 510
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Aging & Independence Services CALL CENTER 1 -800 -510 -2020
HISTORY & OVERVIEW n n Aging Summit – 05/27/1998 Single Point of Entry for persons accessing aging/disabled service system County Board of Supervisors authorized expanding AIS I&R program Current Call Center has 11 Specialists & 2 Supervisors.
SERVICES PROVIDED Abuse/ST u IHSS u Care Management u. I & A u Special Projects u
ABUSE/ST n n n Adult Protective Services/Senior Team Mandated Reporters, are required by law to report suspicions. Follow up your telephone report with a SOC 341.
REPORTING TO APS/ST n n n Report any “suspicion” of a protective issue - older adult over 65 years of age or dependent adult. Mandated Reporters are required by law to report suspicions. As soon as practical give a Telephone report to the Call Center. (Option #1)
SOC 341 n n State law stipulates that the written form should be submitted within 2 days of the telephone report. SOC 341 – Written form for Mandated reporters. This form can be found with a Google Search. Submit the SOC 341 to APS: • APS P. O. BOX 23217 SAN DIEGO, CA 92193 -3217 • OR FAX – 858 -495 -5247
IHSS n n n The Call Center is the Intake point for new referrals, re-applications & screening for eligibility. Option 3 – a specialist will screen for eligibility and if appropriate take the referral. Web referrals are available – call Cindy Vogel 858 -514 -4652 to register.
CARE MANAGEMENT n n n MSSP – 65 & older, active to Medi-Cal with NO SOC. SOAR – 60 & older Linkages – 18 & older Call to screen clients that you feel could benefit from care management. Web referrals are available – call Cindy Vogel 858 -514 -4652 to register.
I&A (INFORMATION & ASSISTANCE) n n Assess callers needs and provide appropriate resources in the community. Use 211 San Diego Resource Database. To be added to a resource list contact Mona Freels 858 -3001200.
SPECIAL PROJECTS n n COOL ZONE FLU SHOT HOTLINE Senior Smart Segments OTHER AS DESIGNATED
