2001 Wadsworth a division of Thomson Learning Inc

© 2001 Wadsworth, a division of Thomson Learning, Inc What is Stress? An imbalance between demand ability to meet those demands in the allotted time frame. 1

© 2001 Wadsworth, a division of Thomson Learning, Inc Types of Stress • Eustress – desirable outcome of stress – motivational results • Distress – negative outcome – results in emotional and physical illness 2

© 2001 Wadsworth, a division of Thomson Learning, Inc Individual Differences in Stress • Stress Personalities – Type A vs. Type B – Pessimists vs. Optimists – Dempcy & Tihista’s Seven Personality Types • Gender, Ethnicity, Race • Stress Sensitization 3

© 2001 Wadsworth, a division of Thomson Learning, Inc Dempcy & Tihista’s Seven Personality Types • • Pleasers Internal Timekeepers Strivers Inner Con Artists Critical Judges Worriers Sabertooths 4

© 2001 Wadsworth, a division of Thomson Learning, Inc Stressors Personal • Fear • Resistance • Resentment 5

© 2001 Wadsworth, a division of Thomson Learning, Inc Stressors Occupational • • Role conflict Role ambiguity Role overload Poor person/organization fit Work environment Change Relations with others 6

© 2001 Wadsworth, a division of Thomson Learning, Inc Stressors Others • Minor frustration • Forecasting • Residual 7

© 2001 Wadsworth, a division of Thomson Learning, Inc Organizational Consequences of Stress • • • Job Burnout Job Performance (curvilinear relationship) Increased Absenteeism Increased Turnover Drug/Alcohol Abuse 8

© 2001 Wadsworth, a division of Thomson Learning, Inc Managing Stress Planning for Stress • • Exercise Laughter Diet Quit or reduce smoking Sleep Support groups Self-empowerment Coping skills 9

© 2001 Wadsworth, a division of Thomson Learning, Inc Managing Stress During and After Stress • Relaxation techniques • Time management 10

© 2001 Wadsworth, a division of Thomson Learning, Inc Workplace Violence Perpetrators • • Under severe stress Male 20 - 50 years of age Self-esteem tied to job Fond of violent films Own several guns with ready access Subscribes to Soldier of Fortune Loner 11

© 2001 Wadsworth, a division of Thomson Learning, Inc Reducing Workplace Violence • Security measures • Better employee screening methods • Increased management awareness 12