20 th Annual General Meeting Operational Highlights 2001

---- 20 th Annual General Meeting ---- Operational Highlights 2001 All brand names, product names or logos referenced in this presentation are trademarks or registered trademarks of their respective companies or organizations © 2001 Infosys All rights reserved

20 th Annual General Meeting This presentation may contain certain forward looking statements. The company may not achieve results as expressed or implied by such forward looking statements. Actual results could differ materially from those expressed or implied in such forward looking statements due to a number of factors including those discussed under the head "Risk factors" in the company's filings with the United States Securities and Exchange Commission. Do not place undue reliance on these forward looking statements. This presentation contains references to findings of various reports available in the public domain. The company makes no representation as to their accuracy or that the company subscribes to those findings. They are provided only by way of information. © 2001 Infosys All rights reserved

20 th Annual General Meeting The Year That Was … l Strategies for Growth l Operational Excellence © 2001 Infosys All rights reserved

20 th Annual General Meeting Strategies for Growth © 2001 Infosys All rights reserved

20 th Annual General Meeting Strengthening the Business Model Quality – Process Improvements Customer Value Proposition Information Based Management – Domain Competency – Technology Consulting – Business Consulting – System Developments Global Delivery Model Knowledge Management Leadership – New Initiative – New Generation © 2001 Infosys All rights reserved

20 th Annual General Meeting Quality – Process Improvements MBNQA Exceed our targets Management 6 Sigma Cross Functional Process Improvement Support Delivery CMM Level 5 Focus on development centers © 2001 Infosys All rights reserved

20 th Annual General Meeting Information Based Management – System Developments Delivery • Integrated project management • Project review • Employee allocation database Sales • • Business pipeline Receivables tracker Proposal information Document templates Operations • Travel system • Visa status information Decisions based on information © 2001 Infosys All rights reserved

20 th Annual General Meeting Leadership – The New Generation 360* Feedback Developmental Assignments Infosys Culture Workshop Leadership Skill Based Training Developmental Feedback Intensive Program Relationships Systematic Process Learning Thought Leaders Action Learning Community Empathy Task Performers Leadership Development Elements (LDE) in ILS © 2001 Infosys All rights reserved

20 th Annual General Meeting Knowledge Management – New Initiative The Objective The Result Learn once, use anywhere • Major strides in enabling knowledge sharing and reuse across Infosys • Developed Knowledge Maturity Model • Globally recognized "Infosys is a KM pioneer in India ……. . ” - Dr Karl-Erik Sveiby © 2001 Infosys All rights reserved

20 th Annual General Meeting Customer Value Proposition “IT-led-Business Transformation” Domain Competency • Understanding customers’ business Technology Consulting • Building frameworks, centers of excellence and research Business Consulting • Technology solutions to business problems © 2001 Infosys All rights reserved

20 th Annual General Meeting Operational Highlights © 2001 Infosys All rights reserved

20 th Annual General Meeting Growth – Human resources – Customers Rewards & Recognition – Dignitary visits – Awards Global Presence Global Delivery Model – Infrastructure development Excellence in action – Solutions – Products © 2001 Infosys All rights reserved

20 th Annual General Meeting Growth In Human Resources April 1, 2000 – March 31, 2001 Applicants 385, 248 Tested 49100 Interviewed 20804 Offered 7648 Accepted 6100 1997 1998 1999 2000 2001 Recruitment statistics © 2001 Infosys All rights reserved

20 th Annual General Meeting Growth in Customers ABB Alstom Schlumberger Vodafone Networks Siemens Energy & Automation © 2001 Infosys All rights reserved

20 th Annual General Meeting Global Presence Canada: Toronto ŸŸ Ÿ ŸŸ USA: Atlanta, Boston, Chicago, Fremont, New Jersey, Dallas, Los Angeles, New York, San Francisco, Seattle, Phoenix South America: Argentina Europe: Brussels Frankfurt London Paris Stockholm Ÿ Ÿ UAE: Sharjah Ÿ Asia: Hong Kong Melbourne Sydney Tokyo Ÿ India: Bangalore (5), Bhubaneswar, Chennai, Delhi, Hyderabad, Mangalore, Mohali, Mumbai, Mysore, Pune © 2001 Infosys All rights reserved

20 th Annual General Meeting Excellence in Action - Solutions © 2001 Infosys All rights reserved

20 th Annual General Meeting Banking Business Unit Product launch Product enhancement Annual banking technology conference-cum-exhibition “Banking on E-commerce” © 2001 Infosys All rights reserved

20 th Annual General Meeting Banking Unit Customers Delphi Bank First Atlantic Bank, Nigeria Oceanic Bank, Nigeria Standard Trust Bank, Nigeria Abu Dhabi Commercial Bank National Bank of Abu Dhabi ABN Amro Bank (India) Bank of Rajasthan IDBI Bank Karnataka Bank Punjab National Bank Tamilnad Mercantile Bank UTI Bank © 2001 Infosys All rights reserved

20 th Annual General Meeting Awards & Recognition % Corporate Leadership % Quality IMC Ramakrishna Bajaj Award Ranked No. 2 in corporate governance survey % Resource Management Business Today - Hewitt Study rates Infosys as the Best Employer of India % Stakeholder Interest “. . . the darling of many foreign investors - partly because its disclosure practices make it one of the most transparent companies in India. . . ” First IT company to get the award % Business Excellence Financial Technology Asia Adjudged Best Regional Software House. % Product Excellence - Bank. Away National IT Award 2000 - Won the CSI-WIPRO National IT Award - recognized as the “Best Packaged Application” by the CSI © 2001 Infosys All rights reserved

20 th Annual General Meeting Dignitary Visits Jan 19, 2001 Hon. Prime Minister Atal Behari Vajpayee Jan 16, 2001 H. E. Li Peng - Chairman - National People's Congress, People's Republic of China Jan 28, 2001 Hon. PM of Mauritius – H. E. Anerood Jugnauth Aug 22, 2000 Hon. PM of Japan – H. E. Yoshiro Mori © 2001 Infosys All rights reserved

20 th Annual General Meeting What Our Customers Say… © 2001 Infosys All rights reserved

20 th Annual General Meeting What Our Customers Say… © 2001 Infosys All rights reserved

20 th Annual General Meeting Thank You © 2001 Infosys All rights reserved