WATER MANAGEMENT INITIATIVE WMI Implementation of Water Safety

WATER MANAGEMENT INITIATIVE (WMI) Implementation of Water Safety Plans (WSPs) for Three Water Supplies in Jordan: Enablers, Lessons Learned and Road Map Speakers: Eng. Muna Hasan Gharaibeh, Director of Desalination Department, WAJ - Central Lab Eng. Eman Alhamdan, Senior Water and Wastewater Engineer, WMI March 2019 Arab Water Week 1

Presentation Outline • Water Safety Plans (WSP) Concept, Outcomes and Impacts • Importance of WSP • WSP in Jordan • WMI – USAID Funded Project • WMI’s Approach and Initiated Activities • Implementation of National WSP Program • WHO WSP Modules • Key Lessons • Road map / Next steps March 2019 Arab Water Week 2

Water Safety Plans (WSP) Concept* • Effective approach used to ensure the safety and acceptability of a drinking water supply. • Comprehensive Risk Assessment and Risk Management approach that encompasses all steps in water supply from catchment to consumer. March 2019 Arab Water Week 3

WSP Outcomes and Impacts WSP Outcomes WSP Impacts March 2019 • Improved system understanding and stakeholder collaboration • Prioritized improvement needs • Improved operations, infrastructure and management • Cost savings • Leveraged financial support • Improved water quality • Improved service delivery • Improved health Arab Water Week 4

Implementing WSP is Important! • To increase the confidence of consumers in the safety of water supplies. • To have a fresh look at everything that can affect the safety of water. • Nothing should be taken for granted! – Producing water with acceptable quality Robust or Luck ? ! – Having satisfied consumers Good service or Lacking in situation assessment. March 2019 Arab Water Week 5

WSP in Jordan • WMI Assessment on December 2016: WHO introduced WSP concept 2004 2006 2009 WHO with MWI/WAJ/Utilities & MOH introduced WSP concept in Jordan March 2019 (PED) of WAJ Central labs - WSP unit mandates WHO – JP four UN agencies 2012 2016 WSP’s was developed in five areas Arab Water Week 6

WMI – USAID Funded Project Water Supply Systems Water Conservation and Demand Management Component 1 3 2 Water Sector Governance 4 Protection of Water Supply Providing the Technical Support to Improve Efficiency and Promote Sustainability March 2019 Arab Water Week 7

WMI’s Objective and Approach Re-activating the Concept of Water Safety Planning Working Closely with all stakeholders Scale-up Improve Water Quality & Risk Management Strong Enabling Environment Institutionalize WSP Practices in Jordan. Capacity Building March 2019 Arab Water Week 8

WMI’s Initiated Activities: • Re-triggering the national WSP Steering Committee. • Enhancing it through engaging senior representatives (WAJ, WAJ –labs and MOH). management • Selecting 5 systems located in Amman, Jerash, and Karak governorates. • Establishing an effective WSP core group (MWI, WAJ, Miyahuna, YWC & MOH). • Water Safety Planning and Auditing Training (First – Ever). • Establishing and building the capacity of an Audit team (Informal – External). “Think Big, Start Small, Scale Up” (WHO approach) 10/7/2020 9

National WSP Program Implementation 5 major steps include 11 Modules: Ø Preparation (Module 1) Ø Systems Assessment (Modules 2 -5) Ø Monitoring (Modules 6 -7) Ø Management and Communication (Modules 8 -9) Ø Feedback and Improvement (Modules 10 -11) WHO – WSP Guidelines March 2019 Arab Water Week 10

Module 1: Assemble WSP team • Knowledge of the complete water supply system. • Authority to make decisions. • Nominate a team leader. • Define and record individuals roles and responsibilities. • Define time frame develop the WSP to Good Selection of the Team Successful Implementation of the WSP March 2019 Arab Water Week 11

Module 2: Describe Water Supply System • Raw water source and quality • Catchment area • Treatment, storage, and distribution systems • Staff and documents Module 3: Identify Hazards and Assess Risks • Biological, Chemical and Physical hazards • Hazardous Events • Risk Evaluation March 2019 Arab Water Week 12

Module 4: Determine & Validate Control Measures, Reassess & Prioritize Risk • Site visits • Water Quality Data • Manufacturers Specifications Module 5: Develop, Implement & Maintain an Improvement Plan • Addressing all significant risks • Developing measures March 2019 effective control Arab Water Week 13

Module 6: Define Operational Monitoring of Control Measures • Ensuring that control measures effectiveness as intended. • Allowing for timely action to be taken. Module 7: Verify the effectiveness of the WSP • Verification and auditing to ensure effectiveness of the WSP • Internal and external auditing • Consumer satisfaction March 2019 Arab Water Week 14

Module 8: Prepare Management Procedures • Develop Standard Operating Procedures (SOPs). • Prepare Emergency Response Plans. • Actions to be taken during normal operating conditions and emergency situations • Ensure that all staff clearly understand what to do and when. Module 9: Develop Supporting Programmes • Actions that contribute to drinking water safety but do not directly affect water quality March 2019 Arab Water Week 15

Module 10: Plan and Conduct Periodic WSP Review • Provides the basis from future assessments. • WSP regular meetings, operators input and site visits. Module 11: Review and Revise the WSP Regularly and Following an Incident • Identifying areas for improvement • Revision for an operating procedure risk assessment March 2019 Arab Water Week 16

Key Lessons 5 systems were selected only 3 systems continued and finalized their WSPs. • Dealing with WSP as a volunteering work • A WSP is not more work for water utility, WSPing is the work of water utility* • Top management support during developing and implementation is a major point to ensure sustainability • Unavailable fully active WSP units at the water utilities Jordan • Water Safety Planning is not clearly mentioned as a target within the mandates of the technical staff at the water utilities March 2019 Arab Water Week 17

Road map / Next steps Enabling Environment Required To Support Sustainable WSP Scale-Up, at National Level March 2019 Arab Water Week 18

Enablers for sustainable WSP • Policy and Regulatory Instruments: – Integrate the WSPs into policies and/or regulations. drinking-water – Review and amend the relevant assignment agreements of the water utilities. • Advocacy: – Increase awareness amongst all stakeholders. – Share WSP benefits. – Develop materials. – Organize activities – National “WSP champions” – Carry out WSP impact assessments March 2019 Arab Water Week 19

Enablers for sustainable WSP – Cont. • WSP Auditing – Support the continuous improvement of WSPs – Provide a system of ongoing support – Provide accountability for WSP implementation – Feed into further development • Capacity Building: – Scalable and sustainable WSP training programmes – Training of trainer (To. T) programmes – Standardized training packages relevant to the national scale-up March 2019 Arab Water Week 20

Enablers for sustainable WSP – Cont. • Institutionalized Roles – Coherent institutional framework – Clear delineation – Mutual understanding of roles and responsibilities related to WSP training, implementation and auditing. • Sustainable Financing – Short- and long-term investments to: March 2019 – Improve water quality – Identify new infrastructure – Support WSP training, implementation oversight and auditing. Arab Water Week 21

Thank You March 2019 Arab Water Week 22