Vocational Education Hotel English Unit 14 Dealing with

Vocational Education Hotel English Unit 14 Dealing with Complaints Period 5

Content Self-Check Practice Writing Revision

Revision 1. Have a dictation about words and useful expressions in Unit 14. 2. Check their jobs in pairs or in groups.

Writing v Translate the Chinese given in the brackets and practice. v 1. A：Our room isn’t ready for us. There are (浴室里没有毛巾). B: I’m so sorry, madam. These things should have been ready for you. v 2. A: Waiter, I’d like to (投� ). B: Sorry, sir. What’s it about? v 3. A: The glass is dirty and the knife isn’t sharp. B: You know this is quite unusual. I promise (� 种事情不会再次� 生).

4. A: I reserved a non-smoking room, but this isn’t a non-smoking one. B: I’m (十分抱歉), sir. 5. A: What will a satisfied guest do? B: He will (再次光临酒店).

Keys to the exercise: 1. There are no towels in the bathroom. 2. I’d like to make a complaint. 3. I promise it won’t happen again. 4. I’m awfully sorry, sir. 5. He will repeat his visit to the hotel.

Remember these expressions: 1. I’d like to make a complaint. 2. I promise this won’t happen again. 3. Well-done, medium or rare? 4. I’m awfully sorry, sir. 5. I’m terribly sorry. 6. Apology to you once again.

Practice 1. Finish the exercises in the Workbook. 2. Check the answers with the class.

Summary & Homework v. Try to master the useful expressions in the dialogues and use them fluently.

Thank you for your cooperation!