The Dow Chemical Company Dow Chemical Korea Ltd

The Dow Chemical Company Dow Chemical Korea Ltd. 1

Primary Responsibilities. 1. Perform Order Management Activities Handles routine and non-routine customer order activities, including managing customer demand, following up on samples, complex order entry (i. e. consignment) guiding and leading the activities of the order process utilizing work process, business strategy, and best practice to ensure high quality service. 2. Display Customer Advocate Leadership Requires the desire and determination to meet and exceed customer expectations. Champions customer needs across all Dow functions. Realizes and anticipates how events and trends are likely to affect the customer''s future needs and satisfaction. 3. Execute System and Technology Requirements - Execute complex work processes through multiple systems and technology including: 4. Problem Solver Makes recommendations to leverage Dow resources and capital to create business opportunities for Customer Success. 5. Order Entry Utilizing the ERP system to accurately and timely place customer orders. The CSR typically works with a very complex combination of order scenarios, such as multiple sourcing location, various modes of transport, and hundreds of products. 6. Accountability for Action Demonstrates urgency, acts promptly and quickly removes road blocks while assessing multiple opportunities. Education/Certification/ Experience Requirements 1. Bachelors degree in Chemistry or Business admin. 2. Fluently Speaking in English Documents 1. CV in both English and Korean Dow Chemical Korea Ltd. www. dow. com 2. Self introduction in both English and Korean 3

Living. Improved daily. TM Dow Chemical Korea Ltd. www. dow. com 4