Sales Administration Guide 8110 Complimentary and Discounted Rooms

Sales Administration Guide, 8110 Complimentary and Discounted Rooms A. The Purpose of This Policy The purpose of this policy is to control the potential added expense and lost revenue of complimentary and discounted rooms that do not benefit the Hotel. Continue ► SALES & MARKETING GUIDES © Marin Management, Inc.

Sales Administration Guide, 8110 Complimentary and Discounted Rooms B. Responsibilities The Hotel team member requesting a complimentary or discounted room is responsible for preparing a Complimentary/Discounted Room Request form and submitting the completed form to the Hotel general manager. The general manager is responsible for approving or disapproving requests for complimentary and discounted rooms. The team member requesting a complimentary or discounted room is responsible for distributing approved Complimentary/Discounted Room Request forms. The sales coordinator is responsible for assuring delivery of food-and-beverage gifts associated with complimentary and discounted rooms. Continue ► SALES & MARKETING GUIDES © Marin Management, Inc.

Sales Administration Guide, 8110 Complimentary and Discounted Rooms C. Procedures for Complimentary and Discounted Rooms Sales team members are encouraged to give complimentary and discounted rooms when it benefits the Hotel to do so, such as for promoting business. The general manager must approve in advance all complimentary rooms and all employee-rated rooms. The general manager also approves in advance discounted rooms on nights with peak demand. To request a complimentary or discounted room, prepare a Complimentary/Discounted Room Request Form and submit it to the general manager. The form is available on MMI Team Site. Once approved or disapproved, the general manager returns the signed form to the requesting person. Take the approved form to the reservations supervisor or guest services manager to make the reservation. Continue ► SALES & MARKETING GUIDES © Marin Management, Inc.

Sales Administration Guide, 8110 Complimentary and Discounted Rooms C. Procedures for Complimentary and Discounted Rooms (cont. ) If a room gift that requires preparation or placement by foodand-beverage staff is approved, deliver a copy of the approved request to the manager of the food and beverage department. End SALES & MARKETING GUIDES © Marin Management, Inc.

Sales Administration Guide, 8110 Complimentary and Discounted Rooms SALES & MARKETING GUIDES © Marin Management, Inc.