RE 18 Conference A Picture is Worth 1000

RE’ 18 Conference A Picture is Worth 1000 words Presented by Lauren Johnston and Barbara Peace

A visualization exercise Picture the following…

© John Andersen

Undergoing a Business Transformation at West. Jet Past Present 13, 000+ Owners (and growing) Future

The Problem… Inputs Presentations Meetings Product Offer Emails Business Case Such as… Frontlines Internal Mobile Indirect Sales Direct Sales And more… Impacts & Complexity Business Requirements Document

Results of the problem… Business case excerpt Resulting BRD

Hit or Miss!

What have we tried?

The Goal: To improve the quality of information that drives requirements. We will revisit BA toolsets and determine if we can communicate in a more meaningful way.

What’s working in our favor? West. Jet BA Team K e y S t r e n g t h s Care from the heart Act like an owner Work together to win West. Jet core values Rise to the challenge

Example: (Project) Rewards Tiers

Example: (Program) Inflight Entertainment System

Example: (Program) Supply Chain Management

Example: (Program) HR System Implementation

Example: (Program) HR System Implementation

Conclusion As a result of focusing on our strengths and assisting others in the visualization of their business needs… • Improved the approach & quality of our BA work • Received positive stakeholder feedback regarding visuals provided • Avoided wasted time due to scope uncertainty • Clearly defined success measures

Thank you! We’d love to hear more from you! Contact Info: Lauren. Johnston@westjet. com Barbara. Peace@westjet. com