Project Charter PROJECT OVERVIEW PROJECT MILESTONES Name date

Project Charter PROJECT OVERVIEW PROJECT MILESTONES <Name> <date> 1 <Name> <date> Background and Scope: Outline project background and scope. Clearly define what will, and will not, be done in the execution of the project Milestone 2: Describe what you will be accomplishing on this milestone 2 <Name> <date> The scope of this project includes: 1. Includes 2. Includes 3. Excludes Milestone 3: Describe what you will be accomplishing on this milestone 3 <Name> <date> 4 <Name> <date> Milestone 5: Describe what you will be accomplishing on this milestone 5 <Name> <date> Milestone 6: Describe what you will be accomplishing on this milestone 6 <Name> <date> ► Purpose: Strategic purpose and reason for the project. Include a problem statement that is SMART: specific, measurable, attainable, realistic and time bound. For example, reduce the number of unheard voicemails by 50%; from 5000 to 2500 by March 1, 2018. 1. Problems and risks if the project is not carried out 2. Constraints 3. Assumptions <Name> <date> Project Start Date Milestone 1: Describe what you will be accomplishing on this milestone Milestone 4: Describe what you will be accomplishing on this milestone PROJECT DELIVERABLES WHAT OWNER DATE Description <Name> <date> Project End Date PROJECT TEAM <Name> <Email> | <Team Lead> <Name> <Email> | < > SME <Name> <Email> | <Champion> PROJECT GAINS Customer Effort: • How will you make it easier to do business with ICW? • How will the customer feel the difference? Customer or ICW Time Savings: • Customers will spend fewer: X minutes, X steps, X calls, working with us. • Because of this activity ICW will save ($100) ICW Financial Impact: • Renewals will increase by X ($1 M) • Bind rates or mkt. share will increase X