Precertification of Suppliers and Updating of data in

Pre-certification of Suppliers and Updating of data in company profile

CONTENT 1. Registration in the portal 2. Access to the record 3. Header of the record 4. Contents of the questionnaire 5. Status of a record 6. Return of records 7. Notifications 8. Updating of data 9. Support

1. Registration in the portal • The first step when managing a certification process is to receive an invitation mail to the portal, to register through the link indicated in the invitation mail.

1. Registration in the portal • The first time users access the platform to carry out a certification process, they should register as a user (indicating name, login and password they wish to use whenever they access to manage their certification records.

1. Registration in the portal • For subsequent access, you should enter Adquira Marketplace (http: //mkpes. adquira. com) and login with the user name and password you selected in the registration process the first time.

2. Access to the record • Once registered as a user in the system, you will be able to see the list with the various certification records of your company. • By double clicking on the record you wish to consult, you will access the details and will be able to edit the information requested.

2. Access to the record • Information can be downloaded to an Excel file from the list of records. This file will be exported with the filters that have been applied. All information of the selected records will be included.

3. Header of the record • On accessing the record, on the left-hand side of the header, the supplier will have the following options available: o Send: this action sends information to the evaluator. This button is only available when all the compulsory data of the questionnaire have been completed (both information and documents). When the record is sent, it will pass on to Complete status and will not be editable by the supplier. o Store: the latest changes made to the record can be saved. This does not involve any change in the status of the record. Changes made should be stored before exiting the record. o Download PDF: a copy of the record can be downloaded in PDF format, including all information.

3. Header of the record • Different indicators will be displayed on the right-hand side, concerning: • The degree of progress of the record: o % of questionnaire completed (both questions and documents). o % compulsory questions and documents already provided. • The progress of the review by the customer. o % information reviewed by the BBVA evaluator. o % information rejected by the BBVA evaluator. • The questionnaire will not be able to be sent to the Bank evaluator for review until 100% of the questions and documents have been completed (the Send button will not be activated).

4. Contents of the questionnaire • Apart from viewing the contents of the questionnaire, the times when the user has accessed the questionnaire can be viewed.

4. Contents of the questionnaire • The questionnaire consists of four sections: 1. Instructions: this section indicates the instructions to follow to complete the required information during the certification process. 2. Questionnaire: this includes all the questions of the questionnaire that should be answered (compulsory questions are marked with an asterisk). Different filters can be applied in the questionnaire, to reduce the number of questions visible: compulsory, rejected, answered. . .

4. Contents of the questionnaire 3. Documentation: in this section, all documentation is detailed that should be provided as part of the certification process (compulsory documents will also appear marked with an asterisk). 4. Chat: through this section, the supplier and the BBVA evaluator will be able to communicate in order to clarify any doubts concerning the certification record. ü To send messages through the chat, the user should enter the chat tab, write a message in the text box and press send. The message will then appear in the conversation and will be visible by the BBVA evaluator.

4. Contents of the questionnaire • Communications received through Chat can be identified by the exclamation mark that appears in the list of records. By double clicking on this you can access the chat:

5. Statuses of the questionnaire • The status of the record changes depending on which phase of the certification process the record is in: o Start: The record has been created and the supplier has not yet entered the record. The record is not editable in this status. o In progress: The supplier has entered the questionnaire. The possibility of editing the questionnaire is now enabled. o Completed: The record has been filled in by the supplier and is pending review by the customer. In this status, the questionnaire is no longer editable by the supplier. o Finalized: The evaluator has validated the record and the pre-certification process has ended. In this status, the result of the certification process is available. o Cancelled: The certification process has been cancelled by the customer. The supplier can only access the record to consult information. o In revision: after the first year of certification, the record is opened again for the supplier to provide updated information on certain documents.

6. Return of records • If the evaluator detects any error in the record, he/she can return it to the supplier to be corrected. The evaluator will indicate the reasons for returning the record. • The supplier will receive the reason for the return by mail. It will also be visible in the record header. • When returning the record, it will once again be in the "In progress" status.

6. Return of records • The questions or documents rejected by BBVA will appear in the questionnaire highlighted in red, with an explanatory comment (if it has been indicated). • When the user accesses to correct the answer or change the document, the error mark will be deleted.

7. Notifications • During the certification process, the supplier may receive the following notifications by email. o When a new record is created: with an invitation to access the questionnaire to start the certification process. o On finalizing the record: after revision and confirmation of information by the evaluator. o Return of a record: when the evaluator requests information provided by the supplier to be corrected. o Cancellation of a record: when the evaluator cancels a record, giving reasons for the cancellation. o Result of certification: on finalizing the certification process, the supplier will be informed of the result (certified or not certified). If the result is certified, the date up to when the certification is valid will be notified. • Similarly, depending on the status of the record and the time elapsed without activity, alerts may be received, reminding the user that the record should be accessed or completed.

8. Updating of data • Through the certification user and/or Marketplace, the supplier will be able to access and consult data of the company. If there any updates on this information, they can be managed through the platform.

8. Updating of data • To update information, the user should: o Select the field that needs to be modified by pressing the pencil icon. o Two cases could occur: Ø Field that requires supporting documentation: a window will be displayed in which the new value should be given, and the indicated documentation attached. Ø Field without documentation: the text box will be enabled for the user to enter the new value.

8. Updating of data o The application will be sent to BBVA for validation. Once validation has been completed, an email will be received indicating that the application has been accepted or rejected. If it has been rejected, the reason for rejection will also be received. o Past applications can also be accessed, where you can see whether applications have been accepted or not.

9. Support • Enquiries regarding the certification process (contents of the questionnaire, information to be provided, etc. ) should be sent to proveedores@bbva. com • Enquiries regarding the platform (Access, technical problems, etc. ) should be made through the Adquira Marketplace Customer Service Centreand which are available in the access screen to Adquira Marketplace - "Customer Service" Section. <6> Telephone for Suppliers in Spain 902 424 024 Times: Monday to Friday from 9 am to 7 pm. e-mail: atencionclientes@adquira. es